Retention rules are not working
Issue #764
closed
By some reason retention rules are not working.
I have set different retention rules by providing domain on which I received the emails and click on apply changes' button after adding the retention rule.
I am also able to see the Update retention values within this domain button, but when I click this button it shows me the info
Domain: onewisebrick.com Retention days: 50 Updated records: 0
A couple of weeks had passed, but I am still seeing that updated records 0. Could you please help me where I am wrong and what I need to do to make retention rules in working condition
Comments (6)
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repo owner
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repo owner
- changed status to closed
No news is good news.
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reporter
Janos, can you please let me know that what are the possible reasons and how I can debug and fix this problem
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reporter
- changed status to open
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repo owner
I can't see the problem in the first place. Show me a log entry from mail log that retention is set to an incorrect value, and show me your current retention rules. Also I expect somewhat faster turns in the communication.
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repo owner
- changed status to closed
No news is good news. I usually expect some interaction regarding the issues.
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The update retention link is supposed to run through the metadata table and set the retention value for all emails in this domain. If it says 0, then it means there was no update for some reason. I can't see a bug here, not even a major one.