Unable to activate

[Stephen Hale]

Hi Kevin,

I purchased a license yesterday for Money Foresight, however I'm receiving the following error when I try and activate it:

'An unexpected error occurred attempting to activate your registration'

I'm using Moneydance 2015.3 (1175) on Mac OS X 10.9

Any help much appreciated,

Steve.

[Kevin Stembridge]

Hi Steve,

Sorry you're having trouble. The error message in the server log is showing some spaces in the registration code that you're submitting. Can you double-check that a couple of spaces haven't creeped in there somehow?

Let me know if you still have any trouble and we'll see where we go from there.

Cheers,

Kevin

[Stephen Hale]

Hi Kevin,

Thanks for the fast response.

Yes you're right! I've no idea how the two spaces crept in! I'd copied and pasted the activation code into a text document, and from there into Forecast. Removing the spaces has worked perfectly.

Thanks for providing a superb extension and the great support.

All the best,

Steve

[Kevin Stembridge]

Hi Steve,

Good to hear. Funny things sometimes happen when copying and pasting between different applications. I had a different user whose registration code was converted from upper case to lower case.

Anyhow, glad you're up and running and I'm glad you find the extension useful.

Cheers,

Kevin