Login issues when CDN is blocked by firewall

[Former user]

Hi guys,

we setup a new subnet for dedicated android tablets which get access to Confluence via SAML SSO. For 2 weeks we could not figure out why the login takes 4 minutes. We saw a few things being blocked, but nothing we considered important for confluence. Once we allowed cloudflare it went straight through. Why is the mathjax libary being updated when a user is logging in? Shouldnt this be a sync in the backend? I just dont understand why this would block the entire login procedure, just because the app cant reach cloudflare.

Maybe this helps you changing this up :)

Thanks and BR

Sascha

[Scott Selberg]

The mathjax plugin requires adding a javascript include in the header of the page. There was a hook to insert the include on every page, but I do not know of a hook that first inspects the content of the page to discover if the mathjax plugin has been inserted and then add stuff to the header of the page.

One option is to host the mathjax library locally so you don't have to pull it from the CDN and open that firewall rule.

[Weber, Sascha (wesa)]

Hi Scott, thanks for your answer.

I kind of get what you are trying to say and why it already establish a connection upn login.

I have read, that this is possible, but I was unable to find how and what needs to be hosted. Do you know of instructions for this?

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Thanks a ton and best regards,

Sascha