- changed status to resolved
An error when enabling the 'Permission Helper' plugin
Hi!
I catch an error 'This app failed to enable. Refer to the logs for more information' when trying to enable 'Permission Helper'.
It happend after upgrading Confluence v.7.11 to v.8.0.2 (the plugin's version still the same v.1.3.0).
How to enable it?
These doesn't help:
- Restarting Confluence
- Clearing plugins cache by removing folders (<confluence data folder>/plugins-temp, plugins-osgi-cache, plugins-cache)
- Removing/installing the plugin
Log:
2022-12-29 03:16:36,572 ERROR [http-nio2-8090-exec-11 url: /rest/plugins/1.0/onlyoffice.onlyoffice-confluence-plugin-key; user: user@domain.com] [plugin.osgi.factory.OsgiPluginInstalledHelper] availableForTraversal Cannot determine required plugins, cannot resolve bundle 'onlyoffice.confluence-plugin'
-- url: /rest/plugins/1.0/onlyoffice.onlyoffice-confluence-plugin-key | userName: user@domain.com | referer: https://cfl-test.domain.com/plugins/servlet/upm | traceId: 3ebf8840845af3db
2022-12-29 03:18:49,990 INFO [Caesium-1-1] [service.stepexecutor.export.SpaceExportCacheService] removeExpiredCacheEntries Removing export cache entries that have exceeded their TTL.
2022-12-29 03:21:36,699 ERROR [http-nio2-8090-exec-11 url: /rest/plugins/1.0/onlyoffice.onlyoffice-confluence-plugin-key; user: user@domain.com] [atlassian.plugin.manager.PluginEnabler] actualEnable Unable to start the following plugins due to timeout while waiting for plugin to enable: onlyoffice.onlyoffice-confluence-plugin
-- url: /rest/plugins/1.0/onlyoffice.onlyoffice-confluence-plugin-key | userName: user@domain.com | referer: https://cfl-test.domain.com/plugins/servlet/upm | traceId: 3ebf8840845af3db
2022-12-29 03:21:36,713 WARN [http-nio2-8090-exec-11 url: /rest/plugins/1.0/onlyoffice.onlyoffice-confluence-plugin-key; user: user@domain.com] [confluence.util.profiling.DefaultActivityMonitor] close Exceeded the threshold of 60000 ms: ActivitySnapshot{startTime=1672272996565, threadId=402, threadName='http-nio2-8090-exec-11 url: /rest/plugins/1.0/onlyoffice.onlyoffice-confluence-plugin-key', userId='user@domain.com', type='web-request', summary='/rest/plugins/1.0/onlyoffice.onlyoffice-confluence-plugin-key'}
-- url: /rest/plugins/1.0/onlyoffice.onlyoffice-confluence-plugin-key | userName: user@domain.com | referer: https://cfl-test.domain.com/plugins/servlet/upm | traceId: 3ebf8840845af3db
Comments (1)
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Hi Aleksandr, Many thanks for reaching out.
A new version has been released which resolves the issue.
Best regards, Tina