Can we continue using the app after Feb 15, 2024 for Confluence Server?

[Anita Chen]

This is Anita from Extremedata system inc. a platinum partner in Taiwan.

One of our customers has been using your app right now and they use Confluence Server which is no longer available on Feb 15, 2024.

Therefore, we would like to check with you:

1. Can our customers keep using the app after Feb 15, 2024 in their Confluence Server environment?

2. If yes, do they need to update a new license key? Could you provide the license key which can work after Feb 15, 2024 for Confluence Server?

App name : Permission Helper

App version :  1.3.0 (SEN-18191059)

Confluence Server version : 7.13.2

[Kupper Software]

Hi Anita, Yes, new server app sales and installs are no longer available for customers.

You do not have a plan to migrate to Data center or Cloud?

Best regards, Tina

[Anita Chen]

Hi Tina,

Yes, we have a plan to migrate to Data center. However, the estimated time is around end of 2024. Therefore, we want to check with you that can we continue using the app which had already installed on Server after 2024/2/15? Noted that there is no app sales and no app upgrade after 2024/2/15. Just want to check if the app can be functional or not.

Thank you.

Best regards,

Anita

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[Anita Chen]

Hi Tina,

Want to remind you that I’m waiting for your reply. Thank you.

Best regards,

Anita

[Kupper Software]

Hi Anita,

Many thanks for your patience.

Honestly, I do not have an accurate response.

As Atlassian vendor, we follow Atllasian strategy and I do not know the impact of end sales for Server Atlassian product.

App license is also managed by Atlassian.

I recommend that you contact Atlassian support.

Please do not hesitate to tell me if you need a promotion code for DC.

Best regards,

Tina

[Anita Chen]

Hi Tina,

Thank you for your reply.

I will check with Atlassian support.

We can close this ticket.

Best regards,

Anita

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