Delay in exit stand

[Javier Alay]

Hello Lotgroup,

We are having the issue that when we exit from the parkinglot, the exit stand has a delay after it returns the card, before opening the barrier.

Best regards.

[Radchenko Pavel]

Поведение диспенсера при вытаскивании из него карты. Оно такое штатное.

[Ihor Bielykh]

This is his normal behavior

[Сергей Холодный]

I confirm this is the normal operation of the system. The task can be closed.

[Javier Alay]

Also screen goes off for a little while and then gives the open barrier signal. Here is a video about the delay and the "screen off" behavior

https://drive.google.com/file/d/0B6XrCnpSGjZ7TGZGRVN5QVB6TE0/view?usp=sharing

Is that the normal operation of the stands with this type of cards?

[Ihor Bielykh]

yes, when after we write the information to exit, we send command to that device, but 3 sec it didn't response when it response we did something

[Javier Alay]

Can those 3 seconds be reduced? This is because the delay can cause long queues at a parking lot exit.

[Radchenko Pavel]

Из видио понятно что проблема в текстовом ресурсе для гватемалы. И это не проблема диспенсера как я говорил раньше. Надо выяснить какую карту они использовали в видио. И какой ресурс языковый у них отсутствует.

[Ihor Bielykh]

будем разбираться, we will deal

[Ihor Bielykh]

we need to repeat that. and we need time and cardnum and card contract

[Ihor Bielykh]

oO and we need terminalnum and terminal ip adress

[Javier Alay]

Ok, thanks, no problem.

The card num was 23 The contract was period paid (Subscribe days, No. 2 acording CardEditor) Terminal Number: 6 Terminal IP: 10.0.0.201

[Radchenko Pavel]

Please check it once more. I have fixed this problem for IP: 10.0.0.201

[Javier Alay]

The time delay continue in the 10.0.0.201

[Ihor Bielykh]

well done