Change 'created' cases to 'queued', 'on hold', 'awaiting authorisation' or 'rejected'

[Lowmanio]

When the authoriser process is added in; a case when submitted will be 'awaiting authorisation'; which then will be 'rejected' or 'queued'. 'queued' will put it into the case manager's queue to then 'open' the case. Once 'open'; the case manager or the requester can put the case 'on hold' [with justification] which will pull the tasks from investigators current queues and will not affect their metrics. This can be activated back to 'open'.

[Lowmanio]

Resolved. Cases now need authorisation from another user in the authoriser group. They are immediately "pending" and then go to "rejected" or "created" where the case manager can then "open".