trac-ticketlinks / trac / wiki / default-pages / TracSupport

= Trac Support =

Like in most [ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [trac:MailingList mailing list] and the [trac: project wiki].

There is also an [trac:IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there.

Before you start a new support query, make sure you've done the appropriate searching:
 * in the project's [trac:TracFaq FAQ]
 * in past messages to the [ Trac Users Mailing List]
 * in the Trac ticket system, using either a [trac:search:?q=&ticket=on&wiki=on full search] or a [trac:query: ticket query].

Please '''don't''' create a ticket in for asking a support question about Trac. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!

See also: [trac:MailingList], [trac:TracTroubleshooting], [trac:CommercialServices]