Reset password link not working

Issue #247 resolved
BCCF
created an issue

We have had one user report that they aren't able to reset their password. They receive the reset password email but when they click on the link it says that the pay doesn't exist.

We have tested this on a few accounts and didn't run into the issue.

However, this is a reoccurring issue that we have had in the past with some users. Do you have any suggestions for us on what we could suggest for users to try doing differently?

Comments (10)

  1. BCCF reporter
    • changed status to open

    We just got a report from another user that this happened to them today too.

    Also, some people are reporting that they aren't getting the email and other say they get the email but the link doesn't work.

  2. Nav A repo owner

    In order to debug this, I'd need to know the email addresses of the users that reported this issue. Would you be able to provide those?

  3. Nav A repo owner

    Regarding maria_valenzuela@lmnhs.bc.ca, it seems like their email server(s) are rejecting emails sent from us. I've tweaked our email dns a little bit to suit theirs but it's not guaranteed that it will be completely resolved. My recommendation would be use an alternate email address if it still doesn't work.

    I've attached the relevant logs.

    Screenshot from 2017-11-20 22-47-41.png

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