Agreement Overview

This Agreement represents a Service Level Agreement ("SLA" or "Agreement") between Precog Software and Customer for the provisioning of support and a sustained product or service.

This Agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders or their license expires.

Service Agreement

The following detailed service parameters are the responsibility of the Service Provider in the ongoing support of this Agreement.

Service Scope

The following Services are covered by this Agreement; o Monitored email support (ndunn@me.com) o Acknowledgement of issues within 2 business days (M-F, 9a-5p PST) o Indication of resolution with 3 weeks or sooner of a critical issue