My evaluation version hangs.

Issue #8 closed
Richard S. Scire created an issue

In the Admin->Issues->FIELDS section I click Fields to run your product and it just hangs. I've attached a screen shot but I don;t know if that helps.

Comments (11)

  1. Richard S. Scire reporter

    Hi,

    I’m currently using Jira 7.7.2 Data Center and plugin version 2.1.0 which is the latest version in Marketplace.

    Thanks, Rich

    --

    Richard S. Scire Sr. Atlassian Administrator W.W. Grainger, Inc. | 500 W. Madison St | Chicago, IL 60661-4544

  2. Richard S. Scire reporter

    Hi,

    I’ve attached the atlassian-jira log file. Please let me know if you want me to get you more info.

    Thanks, Rich

    --

    Richard S. Scire Sr. Atlassian Administrator W.W. Grainger, Inc. | 500 W. Madison St | Chicago, IL 60661-4544

  3. Richard S. Scire reporter

    Sorry, never mind. I misunderstood what you were saying. I don't see how I can upload a file. I'll try email again.

  4. Richard S. Scire reporter

    2018-09-24 06:41:44,793 ajp-nio-8009-exec-10 INFO yrxs083 401x19566x1 t0h1d2 10.50.196.254 /secure/admin/ViewLogging!markLogs.jspa [c.a.j.util.log.LogMarker]

    ********************
    Custom Field Manager
    ********************
    

    2018-09-24 06:42:09,324 Caesium-1-1 INFO ServiceRunner [c.a.j.c.cache.ehcache.BlockingParallelCacheReplicator] Start replicating cache: com.atlassian.jira.plugins.healthcheck.service.HeartBeatService.heartbeat, operation: put, key: <only-in-debug>, stacktrace: <only-in-trace> 2018-09-24 06:42:09,336 Caesium-1-1 INFO ServiceRunner [c.a.j.c.cache.ehcache.BlockingParallelCacheReplicator] Done replicating cache: com.atlassian.jira.plugins.healthcheck.service.HeartBeatService.heartbeat, operation: put, key: <only-in-debug>, numberOfPeers: 2, numberOfSuccess: 2, timeMillis: 12, stacktrace: <only-in-trace> 2018-09-24 06:42:27,052 ajp-nio-8009-exec-7 DEBUG yrxs083 402x19610x1 t0h1d2 10.50.196.251 /rest/cfu/1.0/field [s.n.j.cfu.util.FieldManager] Processing field 14520 2018-09-24 06:42:27,053 ajp-nio-8009-exec-7 DEBUG yrxs083 402x19610x1 t0h1d2 10.50.196.251 /rest/cfu/1.0/field [s.n.j.cfu.util.FieldManager] Name: "Other" Cost 2018-09-24 06:42:27,053 ajp-nio-8009-exec-7 DEBUG yrxs083 402x19610x1 t0h1d2 10.50.196.251 /rest/cfu/1.0/field [s.n.j.cfu.util.FieldManager] Description: null 2018-09-24 06:42:27,053 ajp-nio-8009-exec-7 DEBUG yrxs083 402x19610x1 t0h1d2 10.50.196.251 /rest/cfu/1.0/field [s.n.j.cfu.util.FieldManager] Screen count: 15 2018-09-24 06:42:27,054 ajp-nio-8009-exec-7 DEBUG yrxs083 402x19610x1 t0h1d2 10.50.196.251 /rest/cfu/1.0/field [s.n.j.cfu.util.FieldManager] DB values: 68 2018-09-24 06:42:27,057 ajp-nio-8009-exec-7 DEBUG yrxs083 402x19610x1 t0h1d2 10.50.196.251 /rest/cfu/1.0/field [s.n.j.cfu.util.FieldManager] WF values: 0 2018-09-24 06:42:27,058 ajp-nio-8009-exec-7 ERROR yrxs083 402x19610x1 t0h1d2 10.50.196.251 /rest/cfu/1.0/field [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: null java.lang.NullPointerException at systems.npe.jira.cfu.util.FieldManager.getFields(FieldManager.java:100) at systems.npe.jira.cfu.api.field.FieldsListRestService.getList(FieldsListRestService.java:38) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) ... 18 filtered at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154) ... 1 filtered at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68) ... 41 filtered at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21) ... 53 filtered at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66) ... 1 filtered at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64) ... 16 filtered at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37) ... 23 filtered at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30) ... 10 filtered at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21) ... 4 filtered at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36) ... 26 filtered at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25) ... 23 filtered at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745) 2018-09-24 06:43:09,324 Caesium-1-4 INFO ServiceRunner [c.a.j.c.cache.ehcache.BlockingParallelCacheReplicator] Start replicating cache: com.atlassian.jira.plugins.healthcheck.service.HeartBeatService.heartbeat, operation: put, key: <only-in-debug>, stacktrace: <only-in-trace> 2018-09-24 06:43:09,331 Caesium-1-4 INFO ServiceRunner [c.a.j.c.cache.ehcache.BlockingParallelCacheReplicator] Done replicating cache: com.atlassian.jira.plugins.healthcheck.service.HeartBeatService.heartbeat, operation: put, key: <only-in-debug>, numberOfPeers: 2, numberOfSuccess: 2, timeMillis: 6, stacktrace: <only-in-trace> 2018-09-24 06:44:09,325 Caesium-1-3 INFO ServiceRunner [c.a.j.c.cache.ehcache.BlockingParallelCacheReplicator] Start replicating cache: com.atlassian.jira.plugins.healthcheck.service.HeartBeatService.heartbeat, operation: put, key: <only-in-debug>, stacktrace: <only-in-trace> 2018-09-24 06:44:09,332 Caesium-1-3 INFO ServiceRunner [c.a.j.c.cache.ehcache.BlockingParallelCacheReplicator] Done replicating cache: com.atlassian.jira.plugins.healthcheck.service.HeartBeatService.heartbeat, operation: put, key: <only-in-debug>, numberOfPeers: 2, numberOfSuccess: 2, timeMillis: 7, stacktrace: <only-in-trace> 2018-09-24 06:45:09,324 Caesium-1-2 INFO ServiceRunner [c.a.j.c.cache.ehcache.BlockingParallelCacheReplicator] Start replicating cache: com.atlassian.jira.plugins.healthcheck.service.HeartBeatService.heartbeat, operation: put, key: <only-in-debug>, stacktrace: <only-in-trace> 2018-09-24 06:45:09,330 Caesium-1-2 INFO ServiceRunner [c.a.j.c.cache.ehcache.BlockingParallelCacheReplicator] Done replicating cache: com.atlassian.jira.plugins.healthcheck.service.HeartBeatService.heartbeat, operation: put, key: <only-in-debug>, numberOfPeers: 2, numberOfSuccess: 2, timeMillis: 6, stacktrace: <only-in-trace> 2018-09-24 06:46:09,324 Caesium-1-4 INFO ServiceRunner [c.a.j.c.cache.ehcache.BlockingParallelCacheReplicator] Start replicating cache: com.atlassian.jira.plugins.healthcheck.service.HeartBeatService.heartbeat, operation: put, key: <only-in-debug>, stacktrace: <only-in-trace> 2018-09-24 06:46:09,333 Caesium-1-4 INFO ServiceRunner [c.a.j.c.cache.ehcache.BlockingParallelCacheReplicator] Done replicating cache: com.atlassian.jira.plugins.healthcheck.service.HeartBeatService.heartbeat, operation: put, key: <only-in-debug>, numberOfPeers: 2, numberOfSuccess: 2, timeMillis: 9, stacktrace: <only-in-trace>

  5. Richard S. Scire reporter

    Hi,

    That worked. Thanks!

    Thanks, Rich

    --

    Richard S. Scire Sr. Atlassian Administrator W.W. Grainger, Inc. | 500 W. Madison St | Chicago, IL 60661-4544

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