Issue #3866 resolved

Optimise network performance in China

Deger Yang
created an issue

I trying to switch from Github to BitBucket, but when I trying to commit files, it is much slower than Github.

Comments (9)

  1. Charles McLaughlin
    • changed status to open

    Hi,

    We use Amazon CloudFront as a CDN and I suspect that is causing the delays. We even see it cause delays in the US and Australia at times. A quick Google search shows plenty of other people experiencing similar problems. Apparently CloudFront routes requests from China all the way to the US, even to the east coast of the US in some cases. That said, our servers are in the US too.

    Can you please run traceroutes to both dwz7u9t8u8usb.cloudfront.net and bitbucket.org then paste the output here? It will be interesting to see the route. Also, just to confirm please use your browser to double check assets loading from CloudFront are in fact causing the delays. You can do that with Chrome or Firefox's developer tools. I'm not sure if there's anything we can do about this other than switch to another CDN. We've considered that in the past, but it's always low priority since most people wouldn't even notice the difference. We do pay for premium support from Amazon, so at the very least we could open an issue with them with the traceroute you provide.

    Regards,

    Charles

  2. Mouhong Lin

    I also have this problem. The website is not slow although it is a bit slower than Github. The problem is the pushing and pulling.

    For example the pulling, when I click "pull", it often shows processing for a long time (not yet show the enter password dialog at that moment). Then I abort, try again, and abort and try again. After retrying for three or four times, it finally asks me for the password to login, when I enter the password, the pulling/pushing is not very slow (although it's still a bit slower than Github).

    I don't know if this is because my repositories are growing bigger? My repository: https://bitbucket.org/sym1987/ctow

    BTW: I'm also from China.

  3. dissidently

    This says it's RESOLVED? Are you kidding? This has always been the case with bitbucket. It's not resolved, at all. Worse, if anything. I used to get 5kb/s.

    Even VPN's are now slow with bitbucket from China. So I assume there's a problem at bitbuckets end. Like a money problem, probably. Time to switch to github?

  4. Charles McLaughlin

    It's resolved because the person who originally submitted this request never responded to answer our questions. We don't have computers in China to test with. I see you also opened issue #6178, so we'll follow up there.

  5. JCP Systems

    Still very slow in china. i have developers there that say "some time 1-10kb/s, some time 200-300kb/s".

    "ok, before we use it very fast, but not faster than github. recently it seems caused by firewall it is a good git host, but not good for china."

    it makes us wanna change host immidietely.

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