Issue #9388 resolved

I payed for 25 user plan, but i'm been restricted as 5 user only

FTC Cards
created an issue

Hi there. I'm getting in trouble and maybe someone can help me. I signed up for a 25 user account last week, but when i'm going to create a repo, i get a warning saying that my plan is for just 5 users.

I checked the payment history and was charged 25 users. Whats is going wrong? How to solve this?

Tks in adv.

Comments (2)

  1. Michael Frauenholtz staff

    Hi FTC Cards

    From what I can tell, it looks like the 25 user plan is associated with the @ftcdeveloper team. In the screenshot here, you're trying to create a repository under the @equipecards1 team, which is still on the 5 user plan.

    If that's not what you want, I would suggest moving each team to the correct plan, then email sales@atlassian.com to correct your previous payment.

    Let me know if you have any other questions about this!

    Cheers,
    Michael

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