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Issue #10081 resolved

Plan Details - Error 500 while loading Access via groups (BB-10728)

Nicolas Chapurlat
created an issue


I'm using Bitbucket with an Unlimited Plan. I get an ajax loading error while accessing to the manage team -> plan details page.

First error while accessing to the page : GET https://bitbucket.org/!api/1.0/group-privileges/archidevlm/?private=true 500 (INTERNAL SERVER ERROR)

Second error while clicking on somebody with direct access (View repositories link) GET https://bitbucket.org/!api/1.0/group-privileges/archidevlm 500 (INTERNAL SERVER ERROR)

Same behavior on chrome 36 and firefox 31.

Thanks for your help

Comments (16)

  1. krazmusmadmobile

    We have the 50 users plan. I see this issue as well. When trying to view plan details the ajax call for "Access via groups" fails:


    {"error": {"message": "Internal server error", "id": "xxxxxxxx"}}

    -- Attempting to view "direct access" repositories also fails:


    {"error": {"message": "Internal server error", "id": "xxxxxxxx"}}

  2. Mac Newbold

    I ran into this too. When I opened a support ticket, they flipped a setting on my team that changes the layout of that page to something that succeeds (by working around the bug) and lets me view everyone and their access levels.

    [FWIW, the 500 is on the XHR request, not on the page load, and it is what causes the permanent "loading..." message.]

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