HipChat Integration Error

Issue #11146 resolved
Gideon Koh created an issue

HipChat integration via Bitbucket is giving a "Hipbucket" error code:

Step 1: Click "Sign in to HipChat"

hipbucket1.JPG

Step 2: Click "Grant access to Bitbucket"

hipbucket2.JPG

Result:

hipbucket3.JPG

Comments (27)

  1. Vincent Duke

    Anychance for an update on this? I am experiencing this issue. I can connect Jira, and Confluence just fine.

  2. Richard Weber

    I just managed to do this. The plugin had been added to HipChat and by configuring it for a room it actually allowed me to authenticate with Bitbucket. So the problem seems to only be happening when one tries to configure it when installing the plugin.

    @shftcmdp If you try and install it and after the authentication fails try and configure it under the "Manage" tab of a rooms integration settings.

  3. Vincent Duke

    Thanks for the tip! So i need to do it from the HipChat Side. Still broken trying to do it from BitBuckets end. thanks @tebr0

  4. Gary Sackett staff

    Hi Everyone, Please use the following Workaround for now:

    Initiate the integration from Hipchat. In order for this to work, you must: 1. Update HipChat Server to the latest release. 2. Remove any previous Bitbucket Integration. 3. First log in to Bitbucket as an admin, and then log in to HipChat Server in another window in the same browser.

  5. Bob Violier

    @gsackett I'm afraid that this solution is not working for use. At least not for the Hipchat Atlassian hosted version. Do you have a workaround for the hosted version?

  6. Vincent Duke

    @bobviolier The way it worked for me was to do the following. First from bitbucket uninstall the integration if it is installed, install it again and proceed until you get the error. Then goto hipchat.com go to one of your rooms settings -> Integrations. From there you should be able to find the bitbucket integration and complete it from the hipchat side. Then it seems to complete the integration, now everything is up and running at least it worked for me.

  7. Gary Sackett staff

    @bobviolier , @otrenav - try going to https://hipchat_server_url/admin/addons, and scroll to the bottom where you will see 'Install an integration from a descriptor URL'. Hit 'Add', and enter: https://hipbucket.bitbucketconnect.com/hipchat/connect.json

    You will get a pop up to install the integration add on - click 'Install', and you should then be logged in to Bitbucket, and just need to hit enter, or approve. Once that is done, go back to the add ons page in Hipchat, and the integration should show - you can manage the settings and configure from there.

  8. Vincent Duke

    @bobviolier @otrenav You guy's are very welcome :) This feature is important to my workflow to help me and my team have an ongoing update on what's happening throughout the day. I can only imagine for larger teams than my small team of 3 would rely on this to stay up to date without having to keep refreshing the bitbucket page :P

  9. Giuseppe Di Franco

    Hi Guys,

    I have re-installed integration on bitbucket and hipchat server as well. I'm able to manage from hipchat server but not from bitbucket. Whenever I clicked on grant access button. I an error as like the http://puu.sh/h5VUg/5098c5a2f1.png. Nothing working for me.

    I'm using hipchat cloud.

  10. Gideon Koh Account Deactivated reporter

    Hey there @assetv8291

    For HipChat Cloud, @shftcmdp suggested this workaround:

    • First from bitbucket uninstall the integration if it is installed
    • Install it again and proceed until you get the error.
    • Then goto hipchat.com go to one of your rooms settings -> Integrations.
    • From there you should be able to find the bitbucket integration and complete it from the hipchat side.

    Thanks!

  11. James Aindow

    Hello Gideon,

    We have Hipchat cloud and Jira server. I have tried the above with no joy. Any eta on resolving this issue please? This integration is important to our business.

    Thanks James

  12. Gideon Koh Account Deactivated reporter

    Hey there @FolkDigital, I'm sorry but the devs are still working on a fix. Thanks for your patience..

  13. Logan Lindquist

    Work around does not work with HipChat Cloud.

    screenshot.png

    Commenting here to be notified when it is fixed.

  14. Gary Sackett staff

    A fix was deployed for Hipchat cloud customers, and workarounds are not needed any longer. For Hipchat server customers, the Hipchat team is still working on a permanent fix, but the workarounds listed in this bug report should work. If you are experiencing issues, please open a support ticket at https://support.atlassian.com, and our Support team will assist.

  15. Logan Lindquist

    Thanks for the update @gsackett . Still having issues w/ Hipchat cloud, so will open / re-open my other support ticket.

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