HipChat Integration Error

Issue #11146 resolved
Gideon Koh
staff created an issue

HipChat integration via Bitbucket is giving a "Hipbucket" error code:

Step 1: Click "Sign in to HipChat"

hipbucket1.JPG

Step 2: Click "Grant access to Bitbucket"

hipbucket2.JPG

Result:

hipbucket3.JPG

Comments (27)

  1. Richard Weber

    I just managed to do this. The plugin had been added to HipChat and by configuring it for a room it actually allowed me to authenticate with Bitbucket. So the problem seems to only be happening when one tries to configure it when installing the plugin.

    @Vincent Duke If you try and install it and after the authentication fails try and configure it under the "Manage" tab of a rooms integration settings.

  2. Gary Sackett staff

    Hi Everyone, Please use the following Workaround for now:

    Initiate the integration from Hipchat. In order for this to work, you must: 1. Update HipChat Server to the latest release. 2. Remove any previous Bitbucket Integration. 3. First log in to Bitbucket as an admin, and then log in to HipChat Server in another window in the same browser.

  3. Vincent Duke

    @Bob Violier The way it worked for me was to do the following. First from bitbucket uninstall the integration if it is installed, install it again and proceed until you get the error. Then goto hipchat.com go to one of your rooms settings -> Integrations. From there you should be able to find the bitbucket integration and complete it from the hipchat side. Then it seems to complete the integration, now everything is up and running at least it worked for me.

  4. Gary Sackett staff

    @Bob Violier , @otrenav - try going to https://hipchat_server_url/admin/addons, and scroll to the bottom where you will see 'Install an integration from a descriptor URL'. Hit 'Add', and enter: https://hipbucket.bitbucketconnect.com/hipchat/connect.json

    You will get a pop up to install the integration add on - click 'Install', and you should then be logged in to Bitbucket, and just need to hit enter, or approve. Once that is done, go back to the add ons page in Hipchat, and the integration should show - you can manage the settings and configure from there.

  5. Vincent Duke

    @Bob Violier @otrenav You guy's are very welcome :) This feature is important to my workflow to help me and my team have an ongoing update on what's happening throughout the day. I can only imagine for larger teams than my small team of 3 would rely on this to stay up to date without having to keep refreshing the bitbucket page :P

  6. Gideon Koh staff reporter

    Hey there @Giuseppe Di Franco

    For HipChat Cloud, @Vincent Duke suggested this workaround:

    • First from bitbucket uninstall the integration if it is installed
    • Install it again and proceed until you get the error.
    • Then goto hipchat.com go to one of your rooms settings -> Integrations.
    • From there you should be able to find the bitbucket integration and complete it from the hipchat side.

    Thanks!

  7. James Aindow

    Hello Gideon,

    We have Hipchat cloud and Jira server. I have tried the above with no joy. Any eta on resolving this issue please? This integration is important to our business.

    Thanks James

  8. Gary Sackett staff

    A fix was deployed for Hipchat cloud customers, and workarounds are not needed any longer. For Hipchat server customers, the Hipchat team is still working on a permanent fix, but the workarounds listed in this bug report should work. If you are experiencing issues, please open a support ticket at https://support.atlassian.com, and our Support team will assist.

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