Merging accounts impossible, old account half-active

Issue #11302 resolved
Michał Gołębiowski-Owczarek
created an issue

I wanted to merge my 2 accounts that use 2 different Gmail addresses. If I try to add my other email address at https://bitbucket.org/account/user/m_gol/email/, I get info: "MY_EMAIL_ACCOUNT is already in use by another user.". If I try to log in to this other account, though, I get redirected to a site that just says: " Error This user account is marked as inactive. " so effectively I cannot do anything.

Comments (1)

  1. Gary Sackett staff

    Hi Michal, I went ahead and created a support request at support.atlassian.com, so we can assist you without having to share any personal info here.

    Cheers,

    Gary Bitbucket Support

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