Unable to authenticate via web or git

Issue #11515 resolved
Former user created an issue

It is currently impossible for me to log into your website using correct account details, and likewise to pull from Bitbucket repositories I own using my correct account details. My colleague in another city who is a member of the same team (Quirky Things Ltd) has the same problem with his account.

My bitbucket username is synapseproject. It is obviously not possible for me to log in to create this bug report, by definition.

Comments (2)

  1. golden_tullis NA

    I'm having a similar problem with git, though I am able to log into the website. One of my colleagues at the office is having the same problem with git pull/push.

  2. Gary Sackett staff

    This was an issue with the platform on our end.

    We apologize for any inconvenience this may have caused, and want to also assure you that there was no breach of security, and that your repositories have not been accessed by anyone else.

    Please let us know if you encounter any further issues, have any questions, or any feedback.

    Cheers, Bitbucket Support Team

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