When an account reached the user limit, adding an existing user (or user group) that is already within the plan count into another repository of the same account causes error:

Issue #14267 resolved
Gideon Koh created an issue

When an account reaches the max plan limit, adding an existing user that is already within the plan count into another repository of the same account causes error:

"Not enough users on plan. The owner of this repository will need to upgrade their plan before this action can be completed."

Steps to reproduce:

  1. Have an account that reached the quota of the plan limit - say Plan limit: 5 / 5
  2. Add an existing user that is within the 5 user plan count into another repository within the same account.
  3. Error says "Not enough users on plan"

Expected behavior: The existing user can be added into any amount of repositories within the same account.


The same issue can be reproduced with User groups. I.e.:

  1. Have an account that reached the quota of the plan limit - say Plan limit: 5 / 5
  2. Add an existing user group that is within the 5 user plan count into another repository within the same account.
  3. Error says "Not enough users on plan"

Additionally, adding an empty User group to a repo will give the same error.

Notes:

At the moment, the issue occurs when trying to add an existing team member from the page of the specific 'User Group', e.g. https://bitbucket.org/account/user/TEAM_USERNAME/groups/administrators/

Workaround:

  1. Open the 'User Groups' page of the team/account: https://bitbucket.org/account/user/TEAM_USERNAME/groups/
  2. Select the Add Member button on the top right corner

You'll be able to add an existing member to the team this way.

Comments (40)

  1. Enrique Ojeda Lara

    Thank you Gideon, I tried to use the workaround, kind of weird because for one repo it works like a hot knife through butter but when I tried to do the same in other repo this does not work as you can see in the image attached.

    Image 10.png

  2. Wolfgang Loske

    I am the initial reporter of this, I think. It seems to work again now.

    But I also have to express my deepest concerns. User management is such a vital functionality, it should not break. We do not have high frequencies and there was no milestone or deliverable in danger but this could have been different. I understand that things can go wrong but I urge the team to look closely at testing scenarios.

  3. Randy Edwards

    This seems to be have been fixed insofar as I can see. I'm able to assign users to our new REPO where two days ago it was raising an error.

  4. Deric Lee Account Deactivated

    Issue with adding users into the repository seems to be fixed.

    However, we are still seeing issue in regards to adding users to another group in the team.

  5. Matt Daniels

    I am able to add pre-existing groups to repositories after this was reported fixed, while at the account limit. Yay!

    Though, as of a few minutes ago, I see the behavior reported by Daniel Borges Ferreira da Silva - "Your account needs space for 1 users to complete this action, ...". (complete with grammar error). I am trying to add a user already in some of our other groups to a previously existing group. The total number of users in the union of all of our groups is equal to our account limit. [edit grammar and spelling]

  6. Chris Charabaruk

    I'm still seeing this issue, although support took care of adding the members to a group for me.

  7. Marcus Bertrand staff

    @neil_pate I was about to close this issue today. This should have been fixed months ago. If you're seeing this problem, please come to support.atlassian.com and give us all the details of how you are reproducing this issue.

  8. Marcus Bertrand staff

    This issue was resolved a while back. If you're seeing something similar, please come to support.atlassian.com for help.

  9. Neil Pate

    Hi Marcus,

    I have already opened a support request on this.

    The issue definitely still exists, exactly as others have described. All I wanted to do was grant admin rights to one of my existing team, and could not do this as I was told I had reached my team limit.

    I worked around the issue by removing that team member from developer and making admin.

  10. Marcus Bertrand staff

    Thanks again for everyone's feedback. We have deployed a fix that handles this scenario a bit better now. Please give it a try and let us know in support if you encounter any other issues.

  11. Zdenek Pokorny

    Hello Marcus, I trying use your update, but problem still exist. I tested today add existing user to existing group and UI shows error message:

    It's time to upgrade! Your account needs space for 1 users to complete this action, but you are currently on the 5 user plan.

    If you need more details please ask.

    Thnaks

    Zdenek

  12. George Polack

    Any progress on this issue? Still experiencing the same problem as reported in the original issue.

    Thank you

  13. Mike Turalenka

    hi faced with the same issue today, was trying to add existent, means already added user to a plan, to another group.

  14. Marcus Bertrand staff

    We have just deployed a fix for this. Our apologies for the delay. If you see any similar issues, please notify support.

  15. Wolfgang Loske

    Thanks for finally fixing this.

    Did you escalate this somehow to a board or committee that a ticket in the account handling and billing domain takes so long to fix?

  16. Scott Large

    I got this error today. I invited a user to 4 repos and the user would be number 5 but after adding to one repo the user couldn't be added to any others. I worked around this by creating a group.

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