Unable to receive email notification related to PR comment (BBCDEV-8040)

Issue #14920 resolved
Ronald Chia staff created an issue


Unable to receive email notification related to PR comment

Steps to Reproduce

  1. Watch the repository and Pull-request
  2. Add a comment in the PR using different account
  3. Edit the comment
  4. Delete the comment

Expected Results

  • Received email notification in regards to the action

Actual Results

  • Didn't receive any notification related to the PR comment


  • Start seeing the issue on 29th Sept
  • Users able to receive notification when
    commit is added to PR
    Approve PR
    ** Merge PR

Official response

Comments (21)

  1. Sergey Akimov

    +1 - it slows down communication a lot - teammates were waiting for comments on their PRs and thought they weren't commented, even though they were.

    (did someone receive a notification about this comment?)

  2. Todd Perry

    This is affecting all my team's repos as well, and as with the other users, it looks like our last comment was received on the 29th.

    This appears to also affect webhooks -- our Slack webhooks are not being fired for PR comments. In fact, if I use "View Requests" under one of the webhooks, the pullrequest:comment_created events no longer show up at all since last week.

  3. Sergey Akimov

    I believe that's to express the highest level of annoyance this issue brings in... This is just not serious to have this kind of issues at such product as Bitbucket.

  4. Andie Burkimsher

    Affecting our team as well - disrupting our workflow quite a bit, we depend on the notifications as we have team members working remotely

  5. Alastair Wilkes staff
    • changed status to open

    Hi all - we are working on getting a fix out for this. Apologies for the inconvenience. We'll update this issue when a fix has been deployed.

  6. Samir Syed

    Looks like this just got fixed! I started getting comment notifications for PR's. Good job Bitbucket! 👍

  7. Jesse Yowell Account Deactivated

    We've pushed out a fix for this-- notifications regarding pull request comments should now be arriving.

  8. Steven Peters

    I was just about to post that this issue is still persisting for me because my colleague pushed two commits to different pull requests at the same time, and I got an immediate notification for one of them but not the other. By the time I got around to finishing this comment, I had received the second email, delayed by 10 minutes.

    Shall I create a separate issue for this?

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