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  1. Bitbucket Cloud
  2. BCLOUD-15321

Internal server error when Jenkins tries to fetch branches

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    Description

      Internal server error from Bitbucket cloud API when multi-branch plugin in Jenkins is trying to fetch branches.

      Started
      [Wed Dec 06 10:41:58 EST 2017] Starting branch indexing...
      Connecting to https://bitbucket.org using <redacted>
      Repository type: Git
      Looking up redacted/redacted for branches
      ERROR: [Wed Dec 06 10:42:32 EST 2017] Could not fetch branches from source <redacted>
      com.cloudbees.jenkins.plugins.bitbucket.api.BitbucketRequestException: HTTP request error. Status: 500: Internal Server Error.
      {"type": "error", "error": {"message": "Internal server error", "id": "2c410f812040454a97b5332bcfe155dd"}}
      	at com.cloudbees.jenkins.plugins.bitbucket.client.BitbucketCloudApiClient.getRequest(BitbucketCloudApiClient.java:599)
      	at com.cloudbees.jenkins.plugins.bitbucket.client.BitbucketCloudApiClient.getBranches(BitbucketCloudApiClient.java:318)
      	at com.cloudbees.jenkins.plugins.bitbucket.BitbucketSCMSource$2.create(BitbucketSCMSource.java:559)
      	at com.cloudbees.jenkins.plugins.bitbucket.LazyIterable.iterator(LazyIterable.java:57)
      	at com.cloudbees.jenkins.plugins.bitbucket.BitbucketSCMSource.retrieveBranches(BitbucketSCMSource.java:745)
      	at com.cloudbees.jenkins.plugins.bitbucket.BitbucketSCMSource.retrieve(BitbucketSCMSource.java:573)
      	at jenkins.scm.api.SCMSource._retrieve(SCMSource.java:355)
      	at jenkins.scm.api.SCMSource.fetch(SCMSource.java:265)
      	at jenkins.branch.MultiBranchProject.computeChildren(MultiBranchProject.java:634)
      	at com.cloudbees.hudson.plugins.folder.computed.ComputedFolder.updateChildren(ComputedFolder.java:276)
      	at com.cloudbees.hudson.plugins.folder.computed.FolderComputation.run(FolderComputation.java:165)
      	at jenkins.branch.MultiBranchProject$BranchIndexing.run(MultiBranchProject.java:978)
      	at hudson.model.ResourceController.execute(ResourceController.java:97)
      	at hudson.model.Executor.run(Executor.java:421)
      [Wed Dec 06 10:42:32 EST 2017] Finished branch indexing. Indexing took 33 sec
      FATAL: Failed to recompute children of <redacted>
      com.cloudbees.jenkins.plugins.bitbucket.api.BitbucketRequestException: HTTP request error. Status: 500: Internal Server Error.
      {"type": "error", "error": {"message": "Internal server error", "id": "2c410f812040454a97b5332bcfe155dd"}}
      	at com.cloudbees.jenkins.plugins.bitbucket.client.BitbucketCloudApiClient.getRequest(BitbucketCloudApiClient.java:599)
      	at com.cloudbees.jenkins.plugins.bitbucket.client.BitbucketCloudApiClient.getBranches(BitbucketCloudApiClient.java:318)
      	at com.cloudbees.jenkins.plugins.bitbucket.BitbucketSCMSource$2.create(BitbucketSCMSource.java:559)
      	at com.cloudbees.jenkins.plugins.bitbucket.LazyIterable.iterator(LazyIterable.java:57)
      	at com.cloudbees.jenkins.plugins.bitbucket.BitbucketSCMSource.retrieveBranches(BitbucketSCMSource.java:745)
      	at com.cloudbees.jenkins.plugins.bitbucket.BitbucketSCMSource.retrieve(BitbucketSCMSource.java:573)
      	at jenkins.scm.api.SCMSource._retrieve(SCMSource.java:355)
      	at jenkins.scm.api.SCMSource.fetch(SCMSource.java:265)
      	at jenkins.branch.MultiBranchProject.computeChildren(MultiBranchProject.java:634)
      	at com.cloudbees.hudson.plugins.folder.computed.ComputedFolder.updateChildren(ComputedFolder.java:276)
      	at com.cloudbees.hudson.plugins.folder.computed.FolderComputation.run(FolderComputation.java:165)
      	at jenkins.branch.MultiBranchProject$BranchIndexing.run(MultiBranchProject.java:978)
      	at hudson.model.ResourceController.execute(ResourceController.java:97)
      	at hudson.model.Executor.run(Executor.java:421)
      Finished: FAILURE
      

      Note: This project has a few thousand branches, which may be related. This works fine for all other projects, all of which are smaller and have many fewer branches.

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            69904ae20253 plorenz
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              Updated:
              Resolved: