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  1. Bitbucket Cloud
  2. BCLOUD-16816

Cannot clone repository on Windows

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    Description

      I have tried using git clone on my repository and I receive the following error:
      OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to bitbucket.org:443

      I was told to run 4 tests and post them in a support ticket, which I am doing now.

      C:\Users\chase\Documents>ping -n 10 bitbucket.org

      Pinging bitbucket.org [2401:1d80:1010::152] with 32 bytes of data:
      Reply from 2401:1d80:1010::152: time=77ms
      Reply from 2401:1d80:1010::152: time=80ms
      Reply from 2401:1d80:1010::152: time=78ms
      Reply from 2401:1d80:1010::152: time=78ms
      Reply from 2401:1d80:1010::152: time=77ms
      Reply from 2401:1d80:1010::152: time=77ms
      Reply from 2401:1d80:1010::152: time=79ms
      Reply from 2401:1d80:1010::152: time=77ms
      Reply from 2401:1d80:1010::152: time=78ms
      Reply from 2401:1d80:1010::152: time=78ms

      Ping statistics for 2401:1d80:1010::152:
      Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
      Approximate round trip times in milli-seconds:
      Minimum = 77ms, Maximum = 80ms, Average = 77ms

      C:\Users\chase\Documents>ping -n 10 -6 bitbucket.org

      Pinging bitbucket.org [2401:1d80:1010::152] with 32 bytes of data:
      Reply from 2401:1d80:1010::152: time=84ms
      Reply from 2401:1d80:1010::152: time=78ms
      Reply from 2401:1d80:1010::152: time=78ms
      Reply from 2401:1d80:1010::152: time=77ms
      Reply from 2401:1d80:1010::152: time=78ms
      Reply from 2401:1d80:1010::152: time=79ms
      Reply from 2401:1d80:1010::152: time=78ms
      Reply from 2401:1d80:1010::152: time=77ms
      Reply from 2401:1d80:1010::152: time=77ms
      Reply from 2401:1d80:1010::152: time=77ms

      Ping statistics for 2401:1d80:1010::152:
      Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
      Approximate round trip times in milli-seconds:
      Minimum = 77ms, Maximum = 84ms, Average = 78ms

      C:\Users\chase\Documents>tracert bitbucket.org

      Tracing route to bitbucket.org [2401:1d80:1010::152]
      over a maximum of 30 hops:

      1 <1 ms <1 ms <1 ms 2601:647:4d00:8317::1
      2 8 ms 8 ms 8 ms 2001:558:4000:18::1
      3 9 ms 7 ms 7 ms be-10026-rur01.santaclara.ca.sfba.comcast.net [2001:558:82:3c4::1]
      4 9 ms * 9 ms 2001:558:80:213::1
      5 9 ms 9 ms 8 ms hu-0-2-0-3-ar01.santaclara.ca.sfba.comcast.net [2001:558:80:4d::1]
      6 10 ms 9 ms 8 ms lag-14.ear3.SanJose1.Level3.net [2001:1900:4:3::439]
      7 78 ms 78 ms 77 ms lo-0-v6.ear1.Washington12.Level3.net [2001:1900::3:187]
      8 84 ms 83 ms 83 ms ATLASSIN-IN.ear1.Washington12.Level3.net [2001:1900:2100::352e]
      9 77 ms 79 ms 86 ms 2401:1d80:1:1::12
      10 77 ms 77 ms 79 ms bitbucket.org [2401:1d80:1010::152]

      Trace complete.

      C:\Users\chase\Documents>tracert -6 bitbucket.org

      Tracing route to bitbucket.org [2406:da00:ff00::3403:4be7]
      over a maximum of 30 hops:

      1 <1 ms <1 ms <1 ms 2601:647:4d00:8317::1
      2 7 ms 7 ms 7 ms 2001:558:4000:18::1
      3 * * 8 ms be-10026-rur01.santaclara.ca.sfba.comcast.net [2001:558:82:3c4::1]
      4 * * 8 ms 2001:558:80:213::1
      5 9 ms * * be-3651-cr02.sunnyvale.ca.ibone.comcast.net [2001:558:0:f6d2::1]
      6 * 37 ms * be-11020-cr01.champa.co.ibone.comcast.net [2001:558:0:f502::2]
      7 * * * Request timed out.
      8 * * 47 ms be-12124-cr02.dallas.tx.ibone.comcast.net [2001:558:0:f539::2]
      9 * 68 ms * be-11424-cr02.56marietta.ga.ibone.comcast.net [2001:558:0:f545::1]
      10 * * * Request timed out.
      11 * * * Request timed out.
      12 82 ms 81 ms 79 ms 2001:559::30a
      13 * * * Request timed out.
      14 81 ms 80 ms 82 ms 2620:107:4000::63
      15 80 ms 79 ms 80 ms 2620:107:4000::71
      16 * * * Request timed out.
      17 * * * Request timed out.
      18 * * * Request timed out.
      19 * * * Request timed out.
      20 * * * Request timed out.
      21 80 ms 81 ms 81 ms 2406:da00:ff00::3403:4be7

      Trace complete.

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            Unassigned Unassigned
            f5a002f108cf chase_armer
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              Created:
              Updated:
              Resolved: