Files created on web interface seem OK from Source and Commits panes, but refuse to show up when clicked

Issue #16843 new
Partha Roy created an issue

I created 2 java files on the web interface by copy pasting code from my local chromebook. When I click on <>Source the files are listed. When I click Commits both the commits and their messages are listed. However when I click on the file hyperlink from the Source Pane to view its contents, I get this Hmm... can't find that one That file or directory doesn’t exist. Go back to the previous page and try another one.

Comments (13)

  1. Mi Zhang

    Same problem, created a file in local and use git push to master branch. Browsers keep showing "Hmm... can't find that one That file or directory doesn’t exist. Go back to the previous page and try another one."

    Can any developer take a look at this issue? Is there a bug for UI or something wrong with DB connection?

  2. Mi Zhang

    I'm new to BitBucket and using the free plan currently. I'm using BitBucket for Prove of Concept for my project. Is it related to the free plan? Do I need to upgrade to standard plan so that I could use this? Can anyone take a look at it??

  3. Florian Gmeiner

    Same issue! I can view source but I need through the commits and click on the commit and then the source button.

    Please fix, I'm trying to convince my company we need BitBucket over another Git and this is not helping my case.

  4. Juris Kibilds

    I observed the same problem as the original reporter. I created a Mercurial repository in BB web interface, cloned it locally, added some files and folders and pushed them to the remote repository. The added folder was visible in web interface but the individual files were not, while these changes were accurately displayed in the Commits tab.

    Similarly, files that have been removed or renamed locally and then pushed to remote repository were still displayed with old filenames online (but the "can't find" message appeared when opening them).

    Interestingly, reloading BB web page does not help, but reloading without cache (Ctrl + F5) solves the problem. A month ago contents of repositories were always displayed correctly without reloading.

    A similar problem is reported in Issue #16815

  5. Partha Roy reporter

    OK, the original 2 problematic files' contents are now visible (whether somebody took action or it automatically fixed itself is not clear) I added 3 more files and now they have the same problem, so the root cause is still there - just limping along. As long as I don't lose my work, I can accept this temporary fix for each new file that I create using the web interface.

    PrincetonAlgorithms Board.java

    Hmm... can't find that one That file or directory doesn’t exist. Go back to the previous page and try another one. ======================================== PrincetonAlgorithms Point.java Hmm... can't find that one That file or directory doesn’t exist. Go back to the previous page and try another one. ======================================== PrincetonAlgorithms Solver.java Hmm... can't find that one That file or directory doesn’t exist. Go back to the previous page and try another one. =========================================

  6. Leonardo Montiel staff

    Hey guys, This seems to be a browser cache issue as far as we can see. I would suggest you guys clearing your browser cache and trying once more.

    Thanks!

  7. Russell Cousineau

    I don't really think forcing users to clear their cache is a good long-term solution (though I can confirm this does work as a short-term workaround)

  8. Florian Gmeiner

    Thank you @Leonardo Montiel ! Clearing the browser cache for all time seemed to help on my machine, I will try with other accounts.

    It may be over my head but could you explain why did this solved the problem?

    Thanks again, Florian

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