Issue #17923 new
Jason Rooks
created an issue

Since my initial account creation with atlassian our company has changed our email format. I now have two accounts. The original one "jasonr@crengland.com" and the new one "jason.rooks@crengland.com".

The issue is now that we are using Atlassian's Managed Accounts I can no longer login with jasonr@crengland.com since my ADFS username is jason.rooks@crengland.com. It seems to be causing me issues in bitbucket.

Are you able to merge jasonr@crengland.com into jason.rooks@crengland.com so I just have the one account? I would just deactivate and delete but it probably has a log of history within all you different systems (Atlassian Support, Atlassian Licenses, Bitbucket, etc.).

Comments (1)

  1. Antony Bineesh

    Similar situation with me as well. But here it was not the issue of format. Two email addresses itself. I was asked to use my gmail, whereas I had my atlassian account already created with my organisations email ID. Now I have two accounts, one if for bibucket and another is for all other atlassian products. And now I am asked to move every information from gmail account to the organisations account.

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