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  1. Bitbucket Cloud
  2. BCLOUD-18106

Email Notification reply doesn't send another email notification.

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    Description

      Currently, if you have watched an object (issue, repository, etc) and reply to a notification via email, the comment will be added. However, there are no email notifications being sent to those who are watching that specific object.

      Steps to reproduce:

      1. User A creates an issue tracker in a repository.
      2. User B then watches the issue tracker and the repository to receive notifications.
      3. User A adds a comment in the issue tracker
      4. User B receives an email notification that someone added a comment.
      5. User B then added a comment by replying via email
      6. Wait for 5-10mins. No email notification sent to User B. But the comment was added into the issue tracker.
      • This also happens for comments in PR, and comments for commits.
        • For commit's comments, when replying via email the comment is not even added to the commit.

      Expected Result

      All users who have watched a specific object will receive an email notification when someone adds a comment via email.

      Actual Result

      All users who have watched a specific object are not receiving an email notification when someone adds a comment via email.

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            Unassigned Unassigned
            mcerezo Mark C
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            Dates

              Created:
              Updated: