reply to issue via email (BB-1452)

Issue #2321 open
Jakukyo Friel created an issue

It would be convenient if I can reply to the issue notification mail directly to add some comments instead of opening up a web browser.

Comments (27)

  1. Alan Moraes

    I can't :(

    Here is the answer I get whenever I reply to

    <email begin>

    This is an automatically generated Delivery Status Notification



    Delivery to the following recipient has been delayed:

    Message will be retried for 2 more day(s)

    Technical details of temporary failure: The recipient server did not accept our requests to connect. Learn more at [ (10): Connection timed out]

    ----- Original message -----

    Received: by with SMTP id s19mr1087434web.56.1297997785126; Thu, 17 Feb 2011 18:56:25 -0800 (PST) MIME-Version: 1.0 Sender: Received: by with HTTP; Thu, 17 Feb 2011 18:55:45 -0800 (PST) In-Reply-To: <> References: <> From: Alan Kelon Oliveira de Moraes <> Date: Thu, 17 Feb 2011 23:55:45 -0300 X-Google-Sender-Auth: M1BDzNF7kGuq0An_-G3zYpRCY8g Message-ID: <> Subject: Re: New issue 2 in Mentor: Separate the core, scripts and ui To: Content-Type: multipart/alternative; boundary=0016367b6cc8e6ddfd049c85a893 - Hide quoted text -

    I researched a bit in this issue and found these links:

    - How to split <

    - Django tips: laying out an application <

    Should the parsers be an app? I was thinking to move all our parsers to a separate project. Remember the StripNonValidXMLCharacters is a Java script and the PPM has some Perl scripts to handle with mbox files.

    On Thu, Feb 17, 2011 at 21:34, Bitbucket <>wrote:

    --- you can reply above this line ---

    New issue 2: Separate the core, scripts and ui

    alankelon on Fri, 18 Feb 2011 01:34:35 +0100:

    Description: Separate the core, scripts and ui from current implementation of Mentor. I feel confused with how things are distributed in the application sometimes.

    Maybe I just don't know enough about Django and its architecture but I think is valuable to investigate this.


    This is an issue notification from You are receiving this either because you are the owner of the issue, or you are following the issue.

    <email end>

  2. Paul Davis


    I get exactly the same thing. I'm currently researching if it's possible to email in an issue to a tracker I have on a public repo, and came across this.....would be nice to get this function fixed......

  3. Charles McLaughlin


    Replies to the issue tracker work now. We overlooked this when migrating Bitbucket off EC2. DNS for "" was never updated. I updated it yesterday, tweaked our scripts for mail pickup, waited for DNS to updat, and tested it today.



  4. TRG

    I tried this about 40 minutes ago. The comment didn't get added and I've not received any bounce back of the email (yet).

    Also, it's a bit confusing that the email address is issues-noreply@... perhaps this should be changed?

  5. Haitao Li
    • changed status to new

    It seems this doesn't work for emails containing Chinese characters, even for issues with pure English subject.

    Emails with only ASCII characters works fine for the same repository.

  6. Jed Brown

    What headers are used to identify messages? We have messages going to an internal mailing list, but replies after mailing list indirection (which does not drop `issue-reply@`) do not appear in the issue tracker. Only direct replies to `issue-reply@`'s message appear. Can the matcher either be made more permissive or can you explain how it works so we can configure the list to preserve whatever is necessary?

  7. renozao

    Hi, is this issue suppoed to be solved? My email response does not appear on the issue tracker either. Thank you

  8. ya zhang

    Any body still watching this issue? I'm now facing the same problem. I use a gmail account, got no reply and no comment in the issue I replied.

  9. Alexander Kolosov

    I have noticed, that only messages from the email address marked as primary in the bitbucket settings are delivered as comments to issues. Replies from other addresses (even registered in the settings) disappear in the black hole.

    It would be nice if all registered email addresses were accepted for this feature.

  10. Essex Edwards

    I cannot reply to comments on issues by email.

    When someone else on my team comments on a commit I've done, I get an email with subject like "Re: [Bitbucket] Commit f90fa4d: Disable the fizzbuzz widget". That email contains their command and says "View this commit or add a comment by replying to this email.". When I reply, the recipient is "". I've tried adding my new comment above or below the existing email content, as well as trying plain-text mode, and removing my signature. In no case does the comment show up on the issue in bitbucket's web interface. The email appears to disappear into a black hole with no responses anywhere. I'm using GMail's web interface from Chrome to reading/writing emails. This has never worked for me in the ~2 years I've been using bitbucket. Nor has it ever worked for anyone else on my team.

    Does this work for anyone else? Is there some setting I need to change?

  11. Ilya Alexander S

    I'm still experiencing a reply by email not showing on the web interface.

    Any hints? thanks

  12. Essex Edwards

    It looks like no one who works on bitbucket has commented on this issue in years. Maybe no one looks as issues marked "resolved", even if they're getting comments. Perhaps it would help to mention someone explicitly, such as @evzijst @zdavis @detkin @jespern @rrudnicki or @pauld. I'm guessing, based on context elsewhere, that they work on BB.

  13. Erik van Zijst
    • changed status to open

    This does indeed look broken (again) and I've reopened the issue and raised this internally.

  14. Tuomo Valkonen

    I reply to commits and comments on commits from my primary email—the same email that receives the messages—but they nearly always end up in a black hole. It's really annoying, basically one has to use this horror of a web interface—when one remembers. Only very rarely do emails go through. It might be an issue between bitbucket and the name-mangling horror known as (I would much rather use another email address, but bitbucket requires my primary email to be the university-provided email to get on the Academic Plan. And somehow nearly all universities have sold out to Microsoft. I hate it.)

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