Invite Additional Users Feature Broken

Issue #7180 resolved
Bojan Martin
created an issue

Hi Atlassians,

I'm generally very happy with all the services I've tried from Atlassian. Our team is using Jira and Confluence OnDemand happily for over a year now.

We are currently in the process of evaluating changing over to Bitbucket from GitHub as your pricing policies make a lot more sense.

I signed up for a free 5-user account. Then I invited some members from my team in order to get the 3 extra spots you so prominently advertise in the right hand column of the landing page. They signed up too, and I can see that (see attached screenshot).

Except, I can't push anymore. I got an email telling me I have to upgrade. What on earth? Needless to say my feelings are a little mixed with the Bitbucket evaluation right now.

Thanks in advance.

Kind regards, Bojan

Comments (8)

  1. Marcus Bertrand staff

    Hi Bojan,

    The bonus users are only intended for individual accounts. We only show this ad on the individual account screens. Team accounts offer added features not available to individual users such as delegated management and better control over your development team. As such, we don't offer bonus users for the added features. If you are ready for a team, and your team is over 5 users, you should sign up for the 10 user plan, which is only $10.

    If you have any other questions about this, please feel free to post them here or privately to

  2. Bojan Martin reporter

    Hi Marcus,

    Thanks for your prompt response, and sorry for my slow response; I was expecting to get an email notification when someone responded like I do with other Atlassian products.

    I'm not sure I understand the purpose of this feature then. Users can sign up for free, can't they? If so, what exactly do users get with this feature?

    Thanks, Bojan

  3. Erik van Zijst staff

    Sorry for not getting back to you sooner, this issue must have slipped through the cracks. However, what seems to have happened here is that you acquired the 3 bonus users onto your own personal account, not the OnDemand team account. So I suspect that you can have 8 collaborators on your own personal private repos, but not those owned by the team.

    As @Marcus Bertrand says, the bonus users are not available to team accounts.

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