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Issue #8941 open

Unreachable URL incorrectly marked as "Unsupported protocol"

Jim Stevenson
created an issue

Selecting a Subversion repository at https://bitbucket.org/repo/import gives me the following clientside errors:

  • Not a valid URL.
  • Unsupported protocol. Please use 'http://', 'https://' , 'svn://' or 'git://.'

The site URL is in the following format (but every format seems to fail): https://svn.COMPANYNAME.net/Clients/COMPANYNAME/web/tools/CodeGen

Official response

Comments (8)

  1. Jonathan Mooring staff

    Hi Jim Stevenson,

    Is the URL available to the public internet? If it is behind a corporate firewall, we will not be able to access it in order to import it. I was able to successfully import the Subversion repository (meta) just now, so the importer seems to be working. If you continue to experience issues with that particular repository, please contact Support at https://support.atlassian.com and we would be happy to assist you further.

    Thanks,
    Jon

  2. John Wilson

    This is a valid issue. It should not display an "Unsupported protocol" message when proper protocol "https://" is actually in the URL. If the URL is inaccessible, then it should display an appropriate error message like "The URL is not accessible"

  3. Jonathan Phillips

    Definitely not minor if it a cause of wasted time. Sometimes a simple error, warning or label that uses incorrect text can be a major issue for the user, as it just caused me 20m of wasted time Googling why on earth "https://" being used would bring about this error message... um... which leads me here. :)

  4. Benjamin Echols staff

    Totally agree on the importance of accurate wording! We've improved the wording of this error message and it will be live on the site in the next few days.

    Thanks,

    -Ben

    Senior Product Manager, Bitbucket Cloud

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