I payed for 25 user plan, but i'm been restricted as 5 user only

Issue #9388 resolved
FTC CARDS
created an issue

Hi there. I'm getting in trouble and maybe someone can help me. I signed up for a 25 user account last week, but when i'm going to create a repo, i get a warning saying that my plan is for just 5 users.

I checked the payment history and was charged 25 users. Whats is going wrong? How to solve this?

Tks in adv.

Comments (2)

  1. Michael Frauenholtz staff

    Hi @FTC CARDS

    From what I can tell, it looks like the 25 user plan is associated with the @ftcdeveloper team. In the screenshot here, you're trying to create a repository under the @equipecards1 team, which is still on the 5 user plan.

    If that's not what you want, I would suggest moving each team to the correct plan, then email sales@atlassian.com to correct your previous payment.

    Let me know if you have any other questions about this!

    Cheers,
    Michael

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