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Issue #9741 invalid

Problem confirming my email

Ryan Rivera
created an issue

I just signed up for a new account. However, upon responding to the confirmation email, a message appears that says, "We were unable to confirm your email address. The validation email may have expired."

A quick search suggested this: You should be about to go back to your list of email addresses (Account > Email addresses) and click 'resend confirmation' for the email address in question.

However, when I go to Email Addresses, there is no "Resend Confirmation" link. What should I do?

Comments (5)

  1. Chris Somme staff

    Hi Ryan,

    I'm not sure why you originally got the "We were unable to confirm your email address". I see that you currently have a single confirmed email address in our system and none pending confirmation. We'll try and figure out what went wrong originally there, but you now have a fully provisioned account.

  2. Anonymous

    I'm having pretty much the same probelm. My confirmation email has expired and it might be preventing me from committing files to my team. How do I request to resend the confirmation email?

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