Organizations does not show in the Project Pivot Report

[Michael Green]

When you create a Project Pivot Report and select Organizations in the menu Additional Fields, the column just remains empty, even though the reporter does belong to an organization.

[Michael Green]

Any progress here?

[Andriy Zhdanov]

Hi Michael,

Sorry for silence.

I have found out that Organizations is not an Issue field in JIRA normally, basing on this page: https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations

So you might have some Custom Field. Could you please clarify that?

Thank you.

[Michael Green]

Hey, it is part of Jira Service Desk, but not a custom field.

Regards, Dennis.

[Andriy Zhdanov]

Hi Michael,

Ok, I've figured out a bit more (mainly that it is com.atlassian.servicedesk:sd-customer-organizations custom field), but got stuck at making it work and asked Atlassian for help: https://ecosystem.atlassian.net/servicedesk/customer/portal/14/DEVHELP-396

Thank you.

[Andriy Zhdanov]

Hi Michael,

I've managed finally to setup the environment, and can see Organizations displayed correctly in both Time Sheet and Pivot reports, for single and multiple Organizations selected in an issue.

Could you please check what do you have in Organizations field for those issues that do not get Organizations displayed in the report?

As I can see in your screen shot None is displayed for HELP-24, but for other issues there is no value. I get None for all issues, and correct value for the issue with Organizations field set.

Please clarify plugin version installed also.

Thank you.

[Michael Green]

You are correct - my apologies, I was probably blind.

Thanks and sorry.

[Andriy Zhdanov]

Hi Michael,

I also can see empty Organizations on your screen shot, so it might be that something was wrong that time, but now it's ok. Anyway, glad it works, and feel free to let me know if anything else.

Thank you.