"Unexpected error timeout" for the report "time sheet" with a specific request

[BADEL, Patricia]

Every month, I extract log work for all users, with 4 additionnal fields. Sometimes, I had to do the request several times before obtaining a result but this week (I tried since monday), it's impossible. Even if I do the request for one day, I have a time out.

It's ok if : - request for a specific user (from february 13th to 19th, Alexis Brehinier - 4 additionnal fields) - resquest without the additionnal field (from february 13th to 19th, all users)

I tried to erase historic navigation, without any change.

my instance is : https://sagefr.atlassian.net

Can you help me ? Thanks in advance, Patricia

[Andriy Zhdanov]

Hi Patricia,

Could you please check Browser Developer Console for errors?

And do you know which field exactly causes the problem?

Thank you.

[BADEL, Patricia]

Hi Andriy, the fields : fix version, epic name, octave (custom field), impacted project (custom field). How can i check browser developer console ? thanks

[Andriy Zhdanov]

Hi Patricia,

Would it be possible to check if one of the fields causes the problem?

Also could you try reducing users by selecting some group(s), instead of All Users.

I think that problem may be cause some issue/field pair.

Opening Browser Developer Console depends on browser.

Thank you.

[BADEL, Patricia]

Hi Andriy, I can't reproduce systematically. For exemple, I did the request - for the group EC-users-group : error - for the group EC-users-group and project one by one : ok I can't identifiy which issues are problematic I attach a log, is it possible to read it ? Thanks

[BADEL, Patricia]

console / log

[Andriy Zhdanov]

Hi Patricia,

Attached jira.txt does not look like log, but some source code. Have you managed to open Javascript Console and see any errors there?

Thank you.

[BADEL, Patricia]

I asked a developer : he said to me that the errors don't appear on the log.

[Andriy Zhdanov]

May be you can ask Atlassian Support for assistance, they may access your JIRA and diagnose the problem, and involve me.

[Oleksandr Velytchenko]

Hi Patricia, Have you been helped by Atlassian or issue is still persists? Thank you.

[Andriy Zhdanov]

Hi Patricia,

I've made a few performance optimisations in issue#1147, so I think it should solve this problem too.

Please reopen if needed.

Thank you.