Timesheet Gadget - There are no time tracking records for the period.

[Dawn Peeples]

It will not let me filter by group.

I am using add on version 3.0.8.5

[Andriy Zhdanov]

Hi Dawn,

Could you please add screenshot?

Thank you.

[Dawn Peeples]

Here you go

[Andriy Zhdanov]

Does it show data if you unset Group by option?

[Dawn Peeples]

Yes, but it looks like it is only showing my time?

[Andriy Zhdanov]

Sorry for confusion, you should select the group you need, and unselect Worked User.

[Dawn Peeples]

That still doesn't show any records. If I select Any group it seems to display all users. If i select a group it doesn't show any time.

[Andriy Zhdanov]

Just to double check, have you unselected 'Group by' field?

[Dawn Peeples]

Is this where you are referring to? I have selected none.

[Andriy Zhdanov]

Hi Dawn,

That looks correct, there must be a problem in your case. Could you please see http://www.jiratimesheet.com/wiki/Frequent_Questions.html#Problem_Timesheet_does_not_show_anything and proceed with collecting debug log?

Thank you.

[Andriy Zhdanov]

Issue #1130 was marked as a duplicate of this issue.

[Dawn Peeples]

To be clear, what does emit mean in this case? I’m going to add the temporary log.

Add the following categories, just emit log4.logger. if you use temporary logging, or restart JIRA if you edit log4.properties; perform relevant scenario, retrieve logs and send them with your email request for help or attach to bug you create: log4j.logger.com.fdu.jira.plugin = DEBUG, console, filelog log4j.additivity.com.fdu.jira.plugin = false

[Andriy Zhdanov]

Looks like I've misused the word. I meant "just remove log4.logger. prefix if you use temporary logging"

[Dawn Peeples]

Ok, you may have meant "omit".

I'm attaching my logs.

Thanks

[Andriy Zhdanov]

Ah, right, fixed, thank you!

[Dawn Peeples]

I tried uninstalling the latest version and then installing several previous versions but it did not resolve the issue. When we upgraded this add-on we upgraded several others. Are you aware of any conflicts with other add-ons?

[Andriy Zhdanov]

No, conflicts are known.

[Dawn Peeples]

I think I found it. I removed any groups that were in the Timesheet Restricted Groups setting in the config.

Thanks

[Andriy Zhdanov]

Oh, sorry, I did not expect you have had Timesheet Restricted Groups configured.

So if you have any group selected, members of this group will see other users from the selected groups only.

Gadget displays groups it took in the title section. So in your case it should have shown no groups. You have to be member of the selected group and it has to be selected in Timesheet Restricted Groups.