Trying to generate time report hangs

[David Palfrey]

See attached screen shot. Report sometimes works for some date ranges, but often report generation hangs.

[Andriy Zhdanov]

Hi David,

Could you please check if there is an error in Browser Developer Console?

Thank you.

[David Palfrey]

Andriy,

See attached.

Thanks

David [image: Inline images 1]

[Oleksandr Velytchenko]

Hi David,

could you please double check if file was attached in prev message

Thanks

[David Palfrey]

See attached.

[Andriy Zhdanov]

Hi David,

Looks like JIRA is having problems serving REST requests, and plugin can't handle it properly.

Could you please check if you can open one of the failed requests manually in your browser?

Thank you.

[David Palfrey]

Andriy,

You mean this sort of thing -

https://autodata-group.atlassian.net/rest/api/2/issue/WHISKY-7343?fields=*all,-comment,-description&expand=changelog&_=1503057556639

?

[image: Inline images 1]

[Andriy Zhdanov]

Yes, but, image does not appear again.

[Andriy Zhdanov]

Also in previous screenshot, could you please scroll up and check if there are other error beside GET ... 500?

[David Palfrey]

All the error are GET ... 500

[David Palfrey]

Sorry - .png file attached.

[Andriy Zhdanov]

Strange, still don't see new image.

[David Palfrey]

Image attached

OK?

[Andriy Zhdanov]

Still not, image link looks corrupted: https://bitbucket.org/repo/8Xedz7/images/275485285-image%20(14

[David Palfrey]

.jpg attached

Another attempt

[Andriy Zhdanov]

Thill the same, may be problem is caused by braces in file name.

[David Palfrey]

filename = image14.jpg

[David Palfrey]

I think that's OK now.

[Andriy Zhdanov]

Yes, image appears now.

So JIRA REST API works for you, but add-on gets 500 internal server error, I'm trying to change it a bit, let you know once done.

[David Palfrey]

OK, thanks.

[Andriy Zhdanov]

Could you please try now? Please reload report page in browser.

[David Palfrey]

Still unsuccessful -

[Andriy Zhdanov]

Does it work if you uncheck Sum SubTasks option?

[David Palfrey]

Yes, it does.

[Andriy Zhdanov]

Hi David,

Sorry for delay. To move forward I'd like to suggest

1. Please ask Atlassian for help, may be they can look at your instance and check why all requests by add-on are getting 500 Internal Error from JIRA.

2. Collect support data to let me reproduce it locally. Please enable Track Support Data option in add-on configuration, then reload report and click Download Support Zip, and send it to me by email to azhdanov at gmail.com. You may need to change extension to something else to let it pass through.

Thank you.

[Andriy Zhdanov]

Hi David,

I've made a few performance optimisations in issue#1147, so I think it should solve this problem too.

Please reopen if needed.

Thank you.