Trying to generate time report hangs
See attached screen shot. Report sometimes works for some date ranges, but often report generation hangs.
Comments (25)
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reporter Andriy,
See attached.
Thanks
David [image: Inline images 1]
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Hi David,
could you please double check if file was attached in prev message
Thanks
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reporter See attached.
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Hi David,
Looks like JIRA is having problems serving REST requests, and plugin can't handle it properly.
Could you please check if you can open one of the failed requests manually in your browser?
Thank you.
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reporter Andriy,
You mean this sort of thing -
?
[image: Inline images 1]
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Yes, but, image does not appear again.
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Also in previous screenshot, could you please scroll up and check if there are other error beside GET ... 500?
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reporter All the error are GET ... 500
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reporter Sorry - .png file attached.
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Strange, still don't see new image.
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reporter Image attached
OK?
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Still not, image link looks corrupted: https://bitbucket.org/repo/8Xedz7/images/275485285-image%20(14
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reporter .jpg attached
Another attempt
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Thill the same, may be problem is caused by braces in file name.
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reporter filename = image14.jpg
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reporter I think that's OK now.
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Yes, image appears now.
So JIRA REST API works for you, but add-on gets 500 internal server error, I'm trying to change it a bit, let you know once done.
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reporter OK, thanks.
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Could you please try now? Please reload report page in browser.
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reporter Still unsuccessful -
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Does it work if you uncheck Sum SubTasks option?
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reporter Yes, it does.
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Hi David,
Sorry for delay. To move forward I'd like to suggest
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Please ask Atlassian for help, may be they can look at your instance and check why all requests by add-on are getting 500 Internal Error from JIRA.
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Collect support data to let me reproduce it locally. Please enable Track Support Data option in add-on configuration, then reload report and click Download Support Zip, and send it to me by email to azhdanov at gmail.com. You may need to change extension to something else to let it pass through.
Thank you.
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- changed status to resolved
Hi David,
I've made a few performance optimisations in issue
#1147, so I think it should solve this problem too.Please reopen if needed.
Thank you.
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Hi David,
Could you please check if there is an error in Browser Developer Console?
Thank you.