Time Reports shows "Timesheets" user instead of real user.

[Marc-André Rivard]

We need to extract data for the accounting departement of the billed hours.

The "Time Reports" shows "Timesheets" user instead of the real user that logged the work.

Try : https://iagaccountingsupportcomptable.atlassian.net/plugins/servlet/ac/timereports/timereports-report?project.key=PROJ&project.id=10303#!filterOrProjectId=filter_12800&pivotTableType=IssueWorkedTimeByUser&startDate=2016-12-01&endDate=2017-07-31&moreFields=customfield_11800\ You can see that there are 25,5h logged by Timesheets. If we extract to Excel, the username is addon_is.origo.jira.tempo-plugin instead of the real username.

[Andriy Zhdanov]

Hi Marc-André,

Could you please ask Tempo for help? Looks like they do not log work properly back to JIRA.

Thank you.

[Marc-André Rivard]

It is not resolved.

[Andriy Zhdanov]

Please reopen if you think I can do anything.

[Andriy Zhdanov]

The problem is caused by Tempo plugin, and needs to be fixed by Tempo team - JIRA worklog must have correct user name instead of addon_is.origo.jira.tempo-plugin to have it exported correctly.

[Marc-André Rivard]

I added you to the ticket on atlassian support site.

https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-312100

Could you please take a look ?

[edwin muller]

I also have this issue. I cannot view JST-312100. Has this been resolved already?

[Marc-André Rivard]

No, we had to stop using Time Reports.