[TIME-155] Issue with Project Pivot report Plugin

[Andriy Zhdanov]

HI Team,

We had issue on Project Pivot report. When we choose the optional field namely (field : Project (Optional) and Filter Optional) ). We are getting following error when choose the mentioned optional field .. please let me know if we have to do anything from our end .

System Error

A system error has occurred.

Please try submitting this problem via the Support Request Page

Otherwise, please create a support issue on our support system at http://support.atlassian.com with the following information:

a description of your problem
cut & paste the error and system information found below
attach the application server log file ( Could not find atlassian-jira.log in current working directory )

Cause:
java.lang.ClassCastException

Stack Trace: hide

java.lang.ClassCastException

By 30053991/Swaroop on Mon, 30 May 2011 23:31:42 -0700

[Andriy Zhdanov]

Hi, is it possible to see stack trace for ClassCastException?

By azhdanov on Sun, 5 Jun 2011 14:36:22 -0700

[Andriy Zhdanov]

I am sorry , could you let me know where can i find this stack trace for ClassCastException . Actually i am new to JIRA and this is my first support ticket .

thanks in advance
Swaroop

By 30053991 on Wed, 8 Jun 2011 07:43:03 -0700

[Andriy Zhdanov]

Hi Andrew,

The catalina.out file is 300+ MB is that ok if i can split it to 10 MB abnd attach or do you have any FTP where i can upload ?

thanks
Swaroopv

By 30053991 on Thu, 9 Jun 2011 02:56:49 -0700

[Andriy Zhdanov]

Hi Andrew,

Please find the stack trace file "Catalina.zip" (catalina.out) at https://public.me.com/la.art

please let me know if you still need any help , as we have to fix this asap

Thanks
Swaroop

By 30053991 on Mon, 13 Jun 2011 05:43:19 -0700

[Andriy Zhdanov]

Hi Andrew

We are really running out of time with this issue, we have to pull up the report tomorrow, any help from you will be highly appreciated

Thanks in advance
Swaroop

By 30053991 on Mon, 13 Jun 2011 08:23:34 -0700

[Andriy Zhdanov]

Good day Andrew,

I have reinstalled the Plugin and restarted the JIRA instance , however this issue is still there.
Coudl you please help me ? we have to pull the report tommrow

Thanks in advance
Swaroop

By 30053991 on Wed, 15 Jun 2011 13:17:26 -0700

[Andriy Zhdanov]

We installed ver 2.0 on our Jira 4.0 and it worked fine

Sorry for not trying that , we were beeing reinstalling the 1.9 .

thanks for your time

By 30053991 on Thu, 16 Jun 2011 01:38:57 -0700

[Andriy Zhdanov]

Ok, great

By azhdanov on Thu, 16 Jun 2011 02:08:13 -0700