[TIME-159] gadget.common.error.500

[Andriy Zhdanov]

The plugin has always worked fine, but yesterday stopped working with error "gadget.common.error.500".
The system is not updated or reinstalled.
Jira Version 4.2.6
What can I do to fix this error.

By talisman/Alexandr on Mon, 20 Jun 2011 22:29:09 -0700

[Andriy Zhdanov]

Hello,
I am experiencing the same problem after upgrading JIRA to version 4.3.4.
The strange thing is that it works fine using JIRA locally ( http://localhost) while it doesn't when connecting externally ( http://jira.domain.com)
Can you please advise?
Thanks,
Luigi

By infosys on Thu, 14 Jul 2011 01:12:24 -0700

[Andriy Zhdanov]

Hi, this is configuration problem, please check plugin troubleshooting, e.g. http://confluence.atlassian.com/display/JIRAKB/JIRA+Dashboard+and+Gadgets+Troubleshooting

By azhdanov on Thu, 14 Jul 2011 05:54:20 -0700

[Andriy Zhdanov]

Just to notify that I resolved the problem.

I've added an entry in the HOSTS file of the JIRA server. This is needed because jira.domain.com is resolved with two IPs (1 internal / 1 external the domain network):

jira.domain.com <INTERNAL_IP>

Regards,
Luigi

By infosys on Fri, 15 Jul 2011 03:19:14 -0700

[Andriy Zhdanov]

Thank you!

By azhdanov on Fri, 15 Jul 2011 05:18:12 -0700