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[TIME-213] Getting a system error when trying to run a report from 2011-12

Issue #213 invalid
Andriy Zhdanov created an issue

I am receiving a system error when requesting a report for a period. I select the period 2011-12 and see the error below.

I have tried verying the dates and it becomes interesting. The first time i get the same error repeat and the error goes away. I still though cannnot get the 2011-12 to work as a whole.

Oops - an error has occurred
System Error

A system error has occurred.

Please try submitting this problem via the Support Request Page
Otherwise, please create a support issue on our support system at http://support.atlassian.com with the following information:

a description of your problem
cut & paste the error and system information found below

Cause:
java.lang.NullPointerException

Stack Trace: hide

java.lang.NullPointerException

Referer URL: http://gtjira1/secure/Tempo.jspa?reportKey=userTimesheet&userId=dfreedman&periodView=PERIOD&period=0112

Build Information:
Uptime : N/A
Edition : enterprise
Version : 4.3.4
Build Number : 620
Build Date : Fri May 20 00:00:00 PDT 2011
Atlassian Partner : null
Installation Type : Standalone
Server ID : B90I-HW5Z-KM5Q-ARPV
Last Upgrade : 29/Jul/11 10:02 PM (v4.1.2#531)

Server Information:
Application Server: Apache Tomcat/6.0.32
Servlet Version: 2.5

File Paths:
Contact your System Administrator to discover file path information.

Memory Information:
Total Memory: 466 MB
Free Memory: 79 MB
Used Memory: 387 MB
Total PermGen Memory: 256 MB
Free PermGen Memory: 140 MB
Used PermGen Memory: 115 MB

System Information:
System Date : Monday, 09 Jan 2012
System Time : 22:52:40 -0800
Current Working Directory : Contact your System Administrator to discover this property value.
Java Version : 1.6.0_22
Java Vendor : Sun Microsystems Inc.
JVM Version : 1.0
JVM Vendor : Sun Microsystems Inc.
JVM Implementation Version : 17.1-b03
Java Runtime : Java(TM) SE Runtime Environment
Java VM : Java HotSpot(TM) Server VM
User Name : SYSTEM
User Timezone : America/Los_Angeles
User Locale : English (United States)
System Encoding : Cp1252
Operating System : Windows 2003 5.2
OS Architecture : x86
Application Server Container :
Database type : mssql
Database JNDI address : java:comp/env/jdbc/JiraDS
Database URL : Hidden
Database version : 09.00.4211
Database driver : jTDS Type 4 JDBC Driver for MS SQL Server and Sybase 1.2.4
External user management : OFF
Crowd integration : ON
JVM Input Arguments : Contact your System Administrator to discover this property value.

Language Info:
Installed languages: Catalan (Spain)
Chinese (China)
Chinese (Taiwan)
Czech (Czech Republic)
Danish (Denmark)
Dutch (Belgium)
English (UK)
English (United States)
French (France)
German (Germany)
German (Switzerland)
Hungarian (Hungary)
Italian (Italy)
Japanese (Japan)
Norwegian (Norway)
Polish (Poland)
Portuguese (Brazil)
Russian (Russia)
Slovak (Slovakia)
Spanish (Spain)
Turkish (Turkey)
Default language: English (United States) - System Default

Request Information:

  • Request URL: http://gtjira1/500page.jsp
  • Scheme: http
  • Server: gtjira1
  • Port: 80
  • URI: /500page.jsp
  • Context Path:
    • Servlet Path: /500page.jsp
    • Path Info: null
    • Query String: reportKey=userTimesheet&userId=dfreedman&periodType=BILLING&periodView=PERIOD&period=1211

Request Attributes

  • javax.servlet.forward.request_uri : /secure/Tempo.jspa
  • javax.servlet.forward.context_path :
  • javax.servlet.forward.servlet_path : /secure/Tempo.jspa
  • javax.servlet.forward.path_info : /500page.jsp
  • javax.servlet.forward.query_string : reportKey=userTimesheet&userId=dfreedman&periodType=BILLING&periodView=PERIOD&period=1211
  • os_securityfilter_already_filtered : true
  • jira.session.max.inactive.interval : 18000
  • jira.request.time.micros : 0
  • atlassian.core.seraph.original.url : /secure/Tempo.jspa?reportKey=userTimesheet&userId=dfreedman&periodType=BILLING&periodView=PERIOD&period=1211
  • com.atlassian.jira.web.filters.JiraLastFilter_already_filtered : true
  • javax.servlet.error.servlet_name : action
  • com.atlassian.gzipfilter.GzipFilter_already_filtered : true
  • com.atlassian.jira.web.filters.JiraFirstFilter_already_filtered : true
  • loginfilter.already.filtered : true
  • com.atlassian.johnson.filters.JohnsonFilter_already_filtered : true
  • jira.webwork.generic.dispatcher : webwork.dispatcher.GenericDispatcher@1972a3f
  • gzipMimeTypes : text/.*,application/x-javascript,application/javascript,application/xml,application/xhtml+xml
  • com.atlassian.jira.web.filters.accesslog.AccessLogFilter_already_filtered : true
  • javax.servlet.error.message :
  • jira.session.last.accessed.time : 1326178354055
  • webwork.result : Value stack =========== ===========
  • jira.request.username : dfreedman
  • com.atlassian.jira.web.filters.RequestCleanupFilter_already_filtered : true
  • javax.servlet.error.request_uri : /secure/Tempo.jspa
  • com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter_already_filtered : true
  • com.atlassian.seraph.auth.LoginReason : OK
  • jira.webwork.cleanup : false
  • jira.request.id : 1372x392567x1
  • javax.servlet.error.status_code : 500
  • jira.request.start.millis : 1326178360696
  • com.atlassian.jira.web.filters.ActionCleanupDelayFilter : true
  • com.atlassian.jira.web.filters.accesslog.AccessLogRequestInfoexit.called : true
  • com.atlassian.core.filters.HeaderSanitisingFilter_already_filtered : true
  • jira.request.assession.id : 1920rjt
  • com.atlassian.gzipfilter.org.tuckey.web.filters.urlrewrite.RuleMatched : true
  • javax.servlet.error.exception : javax.servlet.ServletException: java.lang.NullPointerException

Request Logging
0 log statements generated by this request:

Listeners

  • GreenHopper Cache Eviction Listener (com.pyxis.greenhopper.jira.listeners.CacheEvictionListener)
  • GreenHopper Listener (com.pyxis.greenhopper.jira.customfields.GreenHopperCTFIndexer)
  • Issue Assignment Listener (com.atlassian.jira.event.listeners.history.IssueAssignHistoryListener)
  • Issue Cache Listener (com.atlassian.jira.event.listeners.cache.IssueCacheListener)
  • Issue Index Listener (com.atlassian.jira.event.listeners.search.IssueIndexListener)
  • Label Listener (com.pyxis.greenhopper.jira.listeners.LabelSyncher)
  • Mail Listener (com.atlassian.jira.event.listeners.mail.MailListener)

Services

  • Backup Service (com.atlassian.jira.service.services.export.ExportService)
  • Delay: 720 minutes
  • USEZIP: Zip
  • USE_DEFAULT_DIRECTORY: true
  • Mail Queue Service (com.atlassian.jira.service.services.mail.MailQueueService)
  • Delay: 1 minutes
  • Service Provider Token Remover (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)
  • Delay: 480 minutes
  • pluginJobName: Service Provider Token Remover
  • repeatInterval: 28800000
  • initiallyFired: true
  • com.atlassian.jira.plugin.ext.bamboo.service.PlanStatusUpdateServiceImpl:job (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)
  • Delay: 1 minutes
  • pluginJobName: com.atlassian.jira.plugin.ext.bamboo.service.PlanStatusUpdateServiceImpl:job
  • repeatInterval: 60000
  • initiallyFired: true
  • upmPluginUpgradeCheckJob (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)
  • Delay: 1440 minutes
  • pluginJobName: upmPluginUpgradeCheckJob
  • repeatInterval: 86400000
  • initiallyFired: true

Plugins

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  • Enabled
  • Atlassian Embedded Crowd - Administration Plugin 1.2.4 - Plugin by Atlassian
  • Enabled
  • Atlassian Gadgets OAuth Service Provider Plugin 3.0.2 - Plugin by Atlassian
  • Enabled
  • Atlassian OAuth Admin Plugin 1.2.2 - Plugin by Atlassian
  • Enabled
  • Atlassian OAuth Consumer Plugin 1.2.2 - Plugin by Atlassian
  • Enabled
  • Atlassian OAuth Consumer SPI 1.2.2 - Plugin by Atlassian
  • Enabled
  • Atlassian OAuth Service Provider Plugin 1.2.2 - Plugin by Atlassian
  • Enabled
  • Atlassian OAuth Service Provider SPI 1.2.2 - Plugin by Atlassian
  • Enabled
  • Atlassian REST - Module Types 2.4.0 - Plugin by Atlassian
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  • Atlassian Template Renderer API 1.2.3 - Plugin by Atlassian
  • Enabled
  • Atlassian Template Renderer Velocity 1.6 Plugin 1.2.3 - Plugin by Atlassian
  • Enabled
  • Atlassian UI Plugin 3.3.1 - Plugin by Atlassian
  • Enabled
  • Atlassian Universal Plugin Manager Plugin 1.5 - Plugin by Atlassian Pty Ltd
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  • BND Library 0.0.255 - Plugin by aQute SARL http://www.aQute.biz
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  • Content Link Resolvers Plugin 1.0 - Plugin by Atlassian
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  • Crowd REST API 1.0 - Plugin by Atlassian Software Systems
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  • configure.url: /secure/admin/jira/ViewBambooApplicationLinks.jspa
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  • JIRA REST Plugin 4.3.4 - Plugin by Atlassian
  • Enabled
  • JIRA Shared Application Access Layer (SAL) Plugin 4.3.4 - Plugin by Atlassian Software Systems
  • Enabled
  • JIRA TimeSheet Plugin 2.1 - Plugin by Andriy Zhdanov
  • Enabled
  • JIRA Usage Hints 1.0 - Plugin by Atlassian
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  • Neko HTML 1.9.12.1 - Plugin by Atlassian Pty Ltd
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  • Opensocial Plugin 3.0.2 - Plugin by Atlassian
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  • Project Panels Plugin 1.0 - Plugin by Atlassian
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  • ROME, RSS and atOM utilitiEs for Java 1.0 - Plugin by Sun Microsystems
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  • ROME: RSS/Atom syndication and publishing tools 0.9.0 - Plugin by SpringSource
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  • Tempo Plugin 6.4-jira42 - Plugin by TM Software
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  • Top Navigation Bar 1.0 - Plugin by Atlassian
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  • jira-ical-feed 1.0.1 - Plugin by Atlassian
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By dfreedmangt/David Freedman on Mon, 9 Jan 2012 23:04:57 -0800

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