[TIME-217] Timesheet gadget not working (unable to load json data)

[Andriy Zhdanov]

Hello, I can see there are similar issues like this, however looks like we don't fall under those iterms conditions.

Problem: TimeSheet Group gadget gives the following error: An internal server error occurred when requesting resource /rest/timesheet-gadget/1.0/timesheet.json. By clicking on the url, we get the HTTP Status 404 error. If I change the Jira context (from /jira to /), I am able to see the plain-text html when clicking on that url.

1. Problem appears with both plugin versions: 2.2.2 and 2.2.5
2. Problem appears with both plain http and https
3. It appears also when changing the context (from /jira to /)
4. Tomcat is not listening on port 8443 : should not be a redirection problem

Do you have any advice to troubleshoot/solve the issue? We are out of ideas

By rdemarco/Rosa De Marco on Wed, 18 Jan 2012 07:31:47 -0800

[Andriy Zhdanov]

Hi,
I disabled the SSL, this time the gadget simply hangs (no error displayed).

I turned on the DEBUG logging, and I noticed the following exception (on different xml):

can you please have a look?

2012-01-20 19:00:23,790 DirectoryEntryResolverThread-8 DEBUG /rest/config/1.0/directory.json directory.internal.impl.GadgetSpecProviderDirectoryEntryProvider Couldn't retrieve rest/gadget/1.0/legacy/spec/com.atlassian.jira.ext.charting:workloadpie.xml
com.atlassian.gadgets.GadgetParsingException: org.apache.shindig.gadgets.GadgetException: Unable to retrieve gadget xml. HTTP error 404
at com.atlassian.gadgets.renderer.internal.GadgetSpecFactoryImpl.getGadgetSpec(GadgetSpecFactoryImpl.java:154)
at com.atlassian.gadgets.renderer.internal.GadgetSpecFactoryImpl.getGadgetSpec(GadgetSpecFactoryImpl.java:76)
at sun.reflect.GeneratedMethodAccessor195.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)
at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56)
at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at $Proxy952.getGadgetSpec(Unknown Source)
at com.atlassian.gadgets.directory.internal.impl.AbstractDirectoryEntryProvider.getGadgetSpec(AbstractDirectoryEntryProvider.java:90)
at com.atlassian.gadgets.directory.internal.impl.GadgetSpecProviderDirectoryEntryProvider$3.apply(GadgetSpecProviderDirectoryEntryProvider.java:107)
at com.atlassian.gadgets.directory.internal.impl.GadgetSpecProviderDirectoryEntryProvider$3.apply(GadgetSpecProviderDirectoryEntryProvider.java:102)
at com.atlassian.gadgets.directory.internal.impl.AbstractDirectoryEntryProvider$1.call(AbstractDirectoryEntryProvider.java:53)
at com.atlassian.gadgets.directory.internal.impl.AbstractDirectoryEntryProvider$1.call(AbstractDirectoryEntryProvider.java:50)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
at java.util.concurrent.FutureTask.run(FutureTask.java:138)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
at java.util.concurrent.FutureTask.run(FutureTask.java:138)
at com.atlassian.sal.core.executor.ThreadLocalDelegateRunnable.run(ThreadLocalDelegateRunnable.java:34)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:662)
Caused by: org.apache.shindig.gadgets.GadgetException: Unable to retrieve gadget xml. HTTP error 404
at org.apache.shindig.gadgets.DefaultGadgetSpecFactory.fetchObjectAndCache(DefaultGadgetSpecFactory.java:127)
at org.apache.shindig.gadgets.DefaultGadgetSpecFactory.getGadgetSpec(DefaultGadgetSpecFactory.java:90)
at com.atlassian.gadgets.renderer.internal.local.LocalGadgetSpecFactory.getGadgetSpec(LocalGadgetSpecFactory.java:82)
at com.atlassian.gadgets.renderer.internal.local.LocalGadgetSpecFactory.getGadgetSpec(LocalGadgetSpecFactory.java:64)
at com.atlassian.gadgets.renderer.internal.GadgetSpecFactoryImpl.getGadgetSpec(GadgetSpecFactoryImpl.java:130)

By rdemarco on Fri, 20 Jan 2012 17:46:22 -0800

[Andriy Zhdanov]

Sorry, don't have any idea what can be the problem.

By azhdanov on Tue, 24 Jan 2012 05:15:23 -0800

[Andriy Zhdanov]

Andrew,
any suggestion to troubleshoot the issue?

Which level of DEBUG should I enable to better investigate the issue?

By rdemarco on Tue, 24 Jan 2012 05:51:00 -0800

[Andriy Zhdanov]

Not sure, you may want to look through HTTPS related issues, e.g. start with issue #212 "[TIME-212] Time Sheet gadget doesn't work over SSL (HTTPS)"
Or may be you should set properly base url in jira options, see http://confluence.atlassian.com/display/JIRA/Configuring+JIRA+Options

By azhdanov on Tue, 24 Jan 2012 06:03:53 -0800