- edited description
DNS issue with timesheet 2.2.7 plugin
Issue #538
resolved
hi, im having problems with 2.2.7 JIRA Time Sheet Plugin (group or single timesheet), the loader is showing permanently loading and in the navigator's console the response of the request is:
throw 1; < don't be evil' >{"http://<MY_URL>.com.ar/rest/timesheet-gadget/1.0/timesheet.json?targetUser=&numOfWeeks=1&reportingDay=2&baseUrl=http%3A%2F%2F<MY_URL>.com.ar":{"headers":{},"body":"<HTML><HEAD>\r\n<TITLE>Network Error<\/TITLE>\r\n<\/HEAD>\r\n<BODY>\r\n<FONT face=\"Helvetica\">\r\n<big><strong><\/strong><\/big><BR>\r\n<\/FONT>\r\n<blockquote>\r\n<TABLE border=0 cellPadding=1 width=\"80%\">\r\n<TR><TD>\r\n<FONT face=\"Helvetica\">\r\n<big>Network Error (dns_server_failure)<\/big>\r\n<BR>\r\n<BR>\r\n<\/FONT>\r\n<\/TD><\/TR>\r\n<TR><TD>\r\n<FONT face=\"Helvetica\">\r\nYour request could not be processed because an error occurred contacting the DNS server.\r\n<\/FONT>\r\n<\/TD><\/TR>\r\n<TR><TD>\r\n<FONT face=\"Helvetica\">\r\nThe DNS server may be temporarily unavailable, or there could be a network problem.\r\n<\/FONT>\r\n<\/TD><\/TR>\r\n<TR><TD>\r\n<FONT face=\"Helvetica\" SIZE=2>\r\n<BR>\r\nFor assistance, contact your network support team.\r\n<\/FONT>\r\n<\/TD><\/TR>\r\n<\/TABLE>\r\n<\/blockquote>\r\n<\/FONT>\r\n<\/BODY><\/HTML>\r\n","rc":503}}
Comments (14)
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Account Deleted
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Account Deleted
- edited description
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Account Deleted
- edited description
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Account Deleted
Andriy thank you very much for the quick response., yes, MY_URL corresponds to the JIRA url (i replaced it to prevent the public exposition)
I see the issues that you sent me but is not the kind of problem i'm having
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Well, I don't know how to help then, it must be some configuration, with reverse proxy, or something like this, sorry.
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Account Deleted
No problem, i will continue investigating.. thank you
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- changed status to wontfix
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Account Deleted
- changed status to open
my client is evaluating a purchase of your plugin to upgrade to version 2.7.9.4 (JIRA 6) but he is hesitating because of this malfunction in version 2.2.7 (JIRA 4), could you give us some help? on some occasion the plugin also showed an OAuth error (seen in firebug), this may be related to the problem?
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I believe there will no be this problems with JIRA 6, gadgets communication has been significantly improved in JIRA since JIRA 4.
Sorry, I don't know what I can do to resolve DNS problem with gadget in JIRA 4.
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Account Deleted
in addition, I solved the problem temporarily by modifying the following lines of group-timesheet-gadget.xml and gadget.xml (unzipped the jar) and replacing the IP instead of ATLASSIAN_BASE_URL and worked
lines: {code} <script type="text/javascript"> (function () { var gadget = AJS.Gadget ({ baseUrl "ATLASSIAN_BASE_URL" config: { . . . . . .
AjaxOptions: function () { return { url: "/ rest/timesheet-gadget/1.0/group-timesheet.json" data: { targetGroup: this.getPref ("group"), numOfWeeks: this.getPref ("NUM_WEEKS") reportingDay: this.getPref ("reporting_day"), project: this.getPref ("project") *baseUrl "__ATLASSIAN_BASE_URL__"* } }; }{code}
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Ok, this is there in 2.2.9 at least, latest version for JIRA 4.4 - 4.4.5.
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Account Deleted
2.2.9 works thx
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Account Deleted
- changed status to resolved
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