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Worked Time Chart - Data Permissions

Issue #617 resolved
Former user created an issue

We are trying to use worked timechart to display worklogs grouped by financial dimensions.

While JIRA Admins can see all data in the scope of this chart, non-admin users are seeing limited data in their charts, which is leading to misleading/incomplete information reporting.

There are no permissions or restrictions set on the Time Sheet add-on configuration.

Please advise what JIRA permissions drive the data on these charts.

Comments (22)

  1. Andriy Zhdanov

    Hi Swati,

    I can't imagine of anything else that could influence the result, assuming gadget configuration is the same too. Could you please provide screenshots?

    Thank you.

  3. Andriy Zhdanov

    Looks like configuration is different, first one has PMO_CAPACITY_BUSINESSOWNER... (group or project?), second has group PMO_Capacity_Tracking...

  4. Former user Account Deleted

    Screenshot is cropped, both are screenshots of same Confluence page just from different user machine. here's the setting:

    "Summary for group(s) PMO_Capacity_Tracking_for_Finance and filter PMO_CAPACITY_BUSINESSOWNER_ALL grouped by Roadmap Title from 15/Mar/15 to 28/Mar/15 (Details)"

  5. Former user Account Deleted

    Andriy - I see what the issue is. You are correct that the configuration is different, not because settings was different but because of permissions on the filter used for this widget. I'm good. Closing issue. thanks much!

  7. Andriy Zhdanov

    I see. Is it possible that the Roadmap Title field has restricted visibility, e.g. using custom plugin? Is the total the same in both cases?

    Or corresponding issues have different visibility? Can you please try removing 'Group By' configuration option, and see if results are the same for both users?

    Then remove filter or group. I.e. simplify gadget configuration, and try individual parameters to narrow down the problem.

    Thank you.

  10. Former user Account Deleted
    • changed status to open

    Andriy - finding data discrepancies that are not filter based now. For the same widget (for a JIRA Team grouped by a field dimension), there is variance in total hours (some by 3 hours only and some by 300 hours) shown between admin and non admin users.

    Strangely, there is no pattern in days, issue types, or users in this variance data set. I have same issue type showing hours for same users on one day, but missing for another day. Suggestions?

  12. Former user Account Deleted

    yeah - it seems the hours stay different between admin vs non admin even when I remove the grouping. Display chart just defaults to show data grouped by users.

  13. Andriy Zhdanov

    Is it possible to identify if hours differ for some particular users in result, when you scroll through dates?

  14. Former user Account Deleted

    For one specific group by clause where hours are off by 3 hours, I was able to identify users where these hours differ. The variance spans across 2 users across 2 different projects between 3/20, 3/23 and 3/24. Ironically, I'm finding these same users hours are included for other dates so its not a user issue. Also, other users hours are included for this time, so its not a time frame issue.

    could it be how the hours were logged or anything to do with workflows/transitions?

  15. Andriy Zhdanov

    Is it possible that admin and other user who is looking at chart have different time zones in profile?

    Plugin has special support for different time zones, as described here: http://www.jiratimesheet.com/wiki/Multiple_Time_Zones.html, however it instead should lead to the same results disregarding who is viewing the timesheet/chart.

    I'm a bit lost if you're using chart or timesheet gadget now. From a gadget you can click details link, and see where all hours go from, may be you then can identify exact difference.

  16. Former user Account Deleted

    Yeah- so I started with chart, clicked on "View Details" and compared the outputs of both users to isolate the gaps. In case of this grouping, Exact difference is these 3 hours for the 2 users over 3 days.

    I'm lost too - there is no pattern in these yet.

  17. Andriy Zhdanov

    So, same TimeSheet Report viewed by different users has different totals? And some hours are shifted over days?

  18. Former user Account Deleted

    Yes. I have been able to identify the hours that are different and these span over last few days. Hours are not shifting though, just missing if non admins view the same report.

  19. Andriy Zhdanov

    Do the missing hours appear if you increase period - change end date? May be screen shots again please?

  21. Former user Account Deleted

    Andriy -

    This was permissions issue on two projects, where project data was made available to certain Project Roles, but only selected users were mapped to this role instead of all JIRA-Users. This was skewing data from admin to non-admin users. Thanks for your help once again!

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