My team are trying to insert time on JIRA Timesheet dashboard

[3layer (expert)]

My team are trying to insert time on JIRA Timesheet dashboard, but they only can apply on work log.

The error is attached.

Can you help us?

[3layer (expert)]

Hello Andriy,

Do you have an update about this problem?

[Andriy Zhdanov]

Hi,

Sorry for delay, I was travelling.

Can you please check if there is any error in browser javascript console?

Also, what is your Time Tracking settings in JIRA, particular hours per day and default time tracking unit?

Thank you.

[3layer (expert)]

Hi Andriy,

Thanks for the reply!

I have these errors in my browser javascript console:

Also I have these configurations able:

I'm waiting for your help.

Thanks, Victória Lopes

[Andriy Zhdanov]

Hi Victoria,

Looks like user is forbidden to log work. Is user able to log work for the issue using standard JIRA Log Work dialog? Open an issue, and click More action button, then Log Work item. If this is not available, please take a look at this page for troubleshooting: https://confluence.atlassian.com/display/JIRAKB/Unable+to+Log+Work

Otherwise, did it work before for the same user, and if so what has changed? Also does it still work for any other user?

Thank you.

[3layer (expert)]

Hi Andriy,

I tried to log work with other users, but occurs the same problem. They are able to log work accesing the Issue, but aren't able to log work in Timesheet.

I'm waiting for your help.

Thank you.

[Andriy Zhdanov]

Hi Victoria,

Could you please try to expand POST request in javascript browser console, and see if there is error message?

Thank you.

[3layer (expert)]

Hi Andriy,

These are the warnings and errors that appears in my javascript browser console and network:

Thank you.

[Andriy Zhdanov]

If you click on the failed request in Network tab, it should show details, including response, error message may be there.

[3layer (expert)]

I can see that:

[Andriy Zhdanov]

Please click on Response sub-tab.

[3layer (expert)]

[Andriy Zhdanov]

That's weird. I will let you know if I have further ideas.

[3layer (expert)]

Ok Andriy,

I'll be waiting for your help.

[Andriy Zhdanov]

Is it possible that you have some additional add-on or configuration that require anything like specifying Remaining estimate, or changing issue status, etc?

I'm aware of cases when changing status requires adding worklog, by workflow. May be you have something similar.

[3layer (expert)]

I have these add-ons:

And these time configurations:

[Andriy Zhdanov]

JIRA Cloud REST filter looks suspicios. Can you please try if disabling it makes any difference?

[Andriy Zhdanov]

Hi Victoria,

Have you managed to figure out the problem?

Thank you

[3layer (expert)]

Hi Andriy,

Sorry for delay.

Can u give me some help to resolve it?

[Andriy Zhdanov]

Hi Victoria,

Have you tried disabling JIRA Cloud REST filter add-on?

Also, I've just realised, may be you're using Tempo plugin also, and you have configured some restrictions, who can log work?

Thank you.