Time Report does not load

[Former user]

All of my users are reporting issues with this report. It continues in loading status and never resolves. My developers use this daily to make sure they are tracking appropriate time.

[Andriy Zhdanov]

Hi Matthew,

Could you please check if there is javascript error using browser Developer Tools, e.g. hitting Ctrl+Shift+J in Chrome, see console tab.

Thank you.

[Former user]

Uncaught TypeError: s.hasAttribute is not a function

was shown. Does that help?

[Andriy Zhdanov]

Hi Matthew,

Could you please provide full error details, with stack trace?

Does it look similar to https://ecosystem.atlassian.net/browse/AUI-3239?

Thank you.

[Former user]

Here is a screenshot of the errors.

[Andriy Zhdanov]

Looks like the second error is actually causing the problem. Could you please try opening the last url in browser, and see JIRA log if there is related error?

[Former user]

This?

[Andriy Zhdanov]

The one that is red

[Former user]

Are you looking for that red underlined section here?

[Andriy Zhdanov]

No. On your first screen shot today the second error is for GET http://10.180... In next screenshot it's highlighted in red also. Copy paste the url, and try opening in browser, if it produces Internal Error too, please check JIRA log for errors.

[Former user]

I'm not sure what to do exactly here.

You want me to copy and paste the url from the 2nd screen or 1st? How would I see if it produces an internal error? I assume i can access the Jira Log from the admin panel?

[Andriy Zhdanov]

I believe the url is the same in 1st and 2nd sreen, the one that is red on second screen. Yes, copy paste it browser address bar. You'll see json or error response. If you see the error, please see JIRA log on file system.

[Andriy Zhdanov]

Please reopen when you have more details, thank you.