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Timesheet gadget is not properly loaded

Issue #850 wontfix
prachi agarwal created an issue

Hi team, Timesheet gadget is not properly viewable on Confluence Page. We are not able to view it fully.

Comments (24)

  1. Andriy Zhdanov

    Hi Prachi,

    There can be different problems. Did it work before or it is brand new installation? Have you configured Trusted Authentication between JIRA and Conluence, or OAuth?

    Thank you.

  2. prachi agarwal reporter

    Hi andrily, It was working fine before, and i change formatting many times, but still getting this problem.

  3. Andriy Zhdanov

    Hi Prahci,

    Sorry, what do you mean by "change formatting"?

    What has changed since it was working?

    Thank you.

  4. Former user Account Deleted

    Hi

    Let me explain you the problem in detail -

    Data of timesheet gadget in not getting loaded in 2 pages in our sapient confluence space. We have refreshed these pages many times its still not loading. The expected output data from timesheet plugin on these 2 pages is also not very heavy. But still blank data is coming on confluence space for these timesheet plugin . See image (Banner.jsp and GadgetNotLoaded.jsp) .

    We have configured trusted Authentication between JIRA and Confluence.

    these issue is coming on these particular 2 pages.

    Please investigate this issue and let me know if you need any more info.

  9. Saurabh Sudhir

    Hi Andriy, This issue is seriously hampering the user's experience. I am attaching the screenshots. You can clearly see that the view of the gadgets is not proper. Also for one gadget we are not able to see anything. Even in the preview section nothing can be seen. See the screenshotstimesheetgadget improper view.JPG Preview also not coming_timesheetgadget.JPG

    Can we have an update on this?

  11. Saurabh Sudhir

    If you any further info please revert back. We can also have a screen sharing session if need be. I am available during 10:00 AM to 06:00 PM IST.

  14. José Ricardo Junior Account Deactivated

    In my Dashboard, the Timesheet Gadget is not working since yesterday (05/05/16). This message is shown:

    This gadget cannot be displayed on your dashboard. This could be due to a licensing problem or an application error. If you need this gadget, contact your administrator for assistance. Otherwise, you can remove it from your dashboard.

    No changes were done in our account. Could this be related to this issue?

  16. José Ricardo Junior Account Deactivated

    Yes, i'm using JIRA Cloud. Sad to know it won't be available anymore :( Thanks for the response.

  18. Former user Account Deleted

    Hi Aandriy

    Will it be fixed in any future releases ? Are you planning to work on this reuqest ?

    Any ETA from your side ?

  19. Andriy Zhdanov

    Hi Mohit,

    The problem is not clear to me, and I don't have any ideas what I can do about it, so I can't promise anything, sorry.

    Thank you.

  20. Former user Account Deleted

    Hi Andriy

    Can we have a screen share session . I am available between 10:00 am IST to 6 pm IST so that i can make you problem understand .

  21. Andriy Zhdanov

    Hi Mohit,

    I'm must have been unclear. It's rather the problem cause that is not clear to me. Gadget in confluence is very problematic feature, it works usually, and when it does not, I can't know what to do.

    Thank you.

  22. Former user Account Deleted

    Hi Andriy

    We have clearly articUlated our problem in earlier comments. We are wondering why you have not understood the problem. What issues you are facing in understanding the problem . Do you need any additional data for that.

    Why have you marked this issue as Won'tFix without understanding the problem. Its clear that the issues is with timesheet Gadget. You should first analyze the issue and then get back to us whether it will fixed in future versions or you will can provide us software patches.

    Please let me know what will it take to resolve this. Many Sapient person are being affected by this and the user experience is at stake.You being a support POC for this plugin, the onus lies on you for resloving the issue.

    If you need any help from us do let us know.

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Assignee
Type
bug
Priority
major
Status
wontfix
Component
Time Sheet report and gadget
Version
2.9
Votes
1
Watchers
1