Timeouts occuring when trying to access the Time Reports page of the plugin from the Issues blue menu in Jira

[Patrick Rach]

Hello Sir/Ma'am,

So, we are having a problem with our plugin. Everything was installed correctly however when we just try to open up the Time Reports page through Jira. The page continues to spin and nothing ever displays. In the background, it's throwing a ton of timeout errors. However, we are able to access the subscriptions page just fine. When we take the API calls the plugin is trying to make, and called Jira directly not using the servlet built in, we get data returned very quickly. I'm wondering if there is something going on with the servlet or what would be the next steps to fixing this.

JIRA Timesheet Reports and Gadgets Plugin version = 2.9.5.8

JIRA Server version (Standalone) = 6.4.12

Steps to reproduce:

1. Open up Jira
2. On home page, go to the main menu bar to Issues
3. Hover mouse on Issues then select Time Reports

Expected Results: Page should load with results and no errors

Actual Results: A ton of timeouts occur. See screenshot

[Andriy Zhdanov]

Hi Patrick,

I think it might be fixed by selecting project or filter in Filter or Project. Timeouts are caused by unlimited search so JIRA can't handle it.

However, I think you might need something else actually. You might be looking for Time Sheet Report, accessible from menu Project - any project - Reports tab. Or via Timesheet gadget on dashboard. The Time Reports is experimental extension to Timesheet Reports and Gadgets plugin, that you may want to uninstall at all, to avoid confusions. Otherwise, please let me know, if you need Time Reports extension, and I'll try to improve it.

Thank you.