Ticket Creation Sync

[Former user]

I have a workflow for a ticket type that creates 2 other tickets and sets them as links to the initial ticket. I have those 3 tickets synced with this plugin and am running into an issue during the ticket creation process.

The fields are synced both ways to each ticket. When I create a ticket some of the fields are removed during the ticket creation. It seems maybe that when the linked ticket is created the value for the field is 0 or empty by default which causes that ticket to sync this 0 value to the main ticket, thus removing the field from the ticket.

Would there be a way to code an option to ignore sync during the ticket creation?

Let me know if this isn't making any sense. Thanks,

[Yury Oboz]

Thanks for report.

I add "ISSUE_CREATED event" option to listener setting on next week or this weekend

[Kevin Zimmerman]

Excellent, thank you!

[Yury Oboz]

New version 7.5.1 released. You can define events for which the listener will fire