Comments synced to JIRA Service Desk are not marked as Internal

Issue #18 closed
Former user created an issue

Hello

comment's wich are synced to JIRA Service Desk are not marked as internal. They are internal but the marking in the comment list is not visible.

Comments (5)

  1. Yury Oboz repo owner

    Hello.

    Sorry for long response.

    Are you set check «Internal comment» on preferenses?

    20190115001329-1227x636.png

  2. Sebastian.Leopold@iqs.de Account Deactivated

    Yes this is checked. The comment is internal but it is not shown as internal.

    22-01-_2019_09-28-07.png

    This is what is missing:

    22-01-_2019_09-31-54.png

    It is a internal comment but it is not flagged as such. Also comment synchronisation seems sometimes not to work if a comment is edited after the initial creation.

  3. Yury Oboz repo owner

    But I can't reproduce second problem: synchronisation not work after after initial creation. Maybe you will provide more info? (Ex. JIRA and Add-on version, project types(core, sd, software), Add-on settings, who and where create a comment, etc)

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