Issue with Rate Custom field Plugin

[Former user]

Hi Team ,

We are running a shared environment with 500 clients . Normally these clients will raise a jira ticket with us and we use to provide solutions for the clients . Now we are interested to get customer feedback for our service . For this we have installed and enabled a Plugin https://marketplace.atlassian.com/apps/1210973/rating-customfield?hosting=server&tab=overview in our shared environment .

As a part of testing we are seeing that only admins are having rights to provide feedback . Users are not able to edit the user feedback custom field . For example I as a Admin I am able to provide feedback in the issue ticket but the reporter who is jira user is not able to provide feedback . This should not be the case , actually feedback should be provided by the reporter of the issue . But using this plugin reporter is not able to edit the user feedback column . Is any setting I am missing ?

Please note I have followed following steps to perform this activity : Install Plugin Step 1 : Log into your Jira instance as an admin. Step 2 : Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads. Step 3 : Click Find new apps or Find new add-ons from the left-hand side of the page. Step 4 : Locate Rating CustomField via search. Results include app versions compatible with your Jira instance. Step 5 : Click Install to download and install your app. Step 6 : You're all set! Configure Custom Field Step 1 : go to admin Step 2 : issues Step 3: custom fields Step 4 : add custom field, provide name , description and options for the plugin [rating] Add the plugin to Your Project Step 1 : Go to project Setting , Bottom down Step 2 : In Summary Page Step 3 : Go to Screens option in Summary Page . Step 4 : Search for the screen , example " New ADOP DCSC Request Support Screen Scheme " for our ADOP Kanban board . Step 5 : Click on Edit Issue - the link with the screen name Step 6 : Add the Plugin here .

I have attached the error screenshot . As a reporter I am not able to edit User feedback field . Edit option is not visible for me .

Please help us here with your support .

Regards, Nidhi

[Yury Oboz]

Hi. It’s not an error. If user do not have “Edit Issue“ permissions, then he has no fields to edit, including rating.

Here what you can do:

Create transition in workflows named like "Rate our work" and add screen to this transition with rating customfield, then grant permissions to customers to run this transition