Not able to add field to Customer Portal Screen

[Former user]

For some reason, I cannot add this custom field to the customer portal screen in Jira SD. The error I get is : This field type cannot be shown - you must provide a preset value.

[Yury Oboz]

Hi!

JIRA SD customer portals do not support complex customfieldtypes

more: https://confluence.atlassian.com/jirakb/list-of-supported-custom-fields-for-request-types-in-jira-service-desk-customer-portals-867182673.html