'NOT' search is unavailable

[Former user]

For example, option is

• A
• B
• C

I want to search issues do not contain 'C' option. But when I use JQL

• "field != C"
• "field not in ("C")"
• "field !~ C" all of them are not working.

The search results are still contain option C.

How can I search issues do not contain a specific option?

[Yury Oboz]

Hi! Maybe Jira have invalid indexes? Try to reindex a issues.

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I ran all tests and search to works fine

[유형종]

I don’t know why this is happened but my Jira instance is not indexing ‘tree custom field’.

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How can I reindex issues?

I already reindexed my project and my Jira instance but it’s same.

[Yury Oboz]

What your Jira version and addon version?

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[Yury Oboz]

Check search template in customfield configuration

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Try reindex tree nodes:

then reindex a project or make full re-index

[유형종]

I’m using Jira Server v8.5.6 and Tree Custom Field v4.0.16.

Search templates are already ‘Tree Searcher’.