iOS - App won't connect

[Jack]

I’ve followed all the troubleshooting on the FAQ, allowing the app through the firewall on my PC (Win 10)

I’ve tried disabling the firewall completely and it still won’t work either from the QR code or finding the device on the network. My iPhone can connect to my pc via Bluetooth as I’ve tried pairing them to see if that would fix the issue.

I have an iPhone 13 Pro Max and if my PC system info file will be of use then I can attach it to the ticket upon request.

I’ve launched Steam as an Admin and that still doesn’t help fix the issue with pairing my phone to the windows app. I’m using the latest versions as of 07/01/2022 (DD/MM/YYYY)

Steps to reproduce:

1. Launch the App via Steam
2. Start app on iPhone

3. Connect the devices

   1. Wait for devices to find each other on the network (This fails)
   2. Connect via scanning the QR code on iPhone

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[Felix Schaefer]

Hi Jack,

thanks for reaching out to us!

For your setup the mobile app needs to be connected via your network AND via bluetooth to receive notifications. In this case I think only the network connection is causing this issue.

Please check the following:

• Make sure that you your PC and your iPhone are connected to the same network
• Please double-check if you’re not using a VPN service
• Are you using any other security software? Please try disabling it completely to check if this is causing the issue
• To find out if the issue is located to your PC or to your router please create a hotspot on your iPhone and connect your PC via wifi with it. If this is working then your router is blocking our service. This can be settings like “client isolation” or “MDNS”. Depends on your router model

Please also notice: You don’t need to connect your iPhone to your PC via Bluetooth manually. Please remove the recent pairings. Our mobile app is doing this for you.

If you are a discord user I’d highly recommend to continue there. This will be a lot easier and faster. Please join it here: https://discord.gg/B7YPtEu

Hope this helps and I’m looking forward to your feedback.

Best

Felix

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[Felix Schaefer]

Fresh Holoswitch install via Steam solved the issue.